WhatsApp has become an integral part of every brand’s digital transformation strategy. The channel is being leveraged for a plethora of use cases across Customer Care and Conversational Commerce. More than 5 million+ brands are now using WhatsApp...

We’re ending the year on a high note!!  

G2 Winter 2022 report announced Haptik as category leader for Bots Platform & Live Chat!

Haptik also earned ‘High Performer’ across Conversational Marketing, Customer Support & Enterprise Live Chat...

The criticality of customer service has multiplied manifold over the last few years. What has always been a cost line item in enterprise balance sheets, is now being looked at strategically. And not just good customer service, consumers today...