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Recent Articles

Trust 'Conversational Commerce' to Achieve Holiday Sales Goals
Trust 'Conversational Commerce' to Achieve Holiday Sales Goals
8 min read
Conversational AI in Healthcare
Conversational AI in Healthcare: 5 Key Use Cases (Updated 2022)
7 min read
How Conversational AI is revolutionizing CX across sectors
How Conversational AI is revolutionizing CX across sectors
7 min read
10 Best AI Chatbots In India
10 Best AI Chatbots In India (Updated 2022)
10 min read
Proactive Messaging Via SMS
Proactive Messaging Via SMS: Why Your Holiday Marketing Needs It
6 min read
Conversational Commerce: Your definitive guide to C-Commerce
Conversational Commerce: Your definitive guide to C-Commerce
15 min read
The JioMart Shopping Bot
The JioMart Shopping Bot that Mark Zuckerberg is Talking About
2 min read
AI chatbots in APAC
AI chatbots in APAC: Winning the customer service race
5 min read
Solving eCommerce Challenges
Solving eCommerce Challenges with Conversational Commerce
5 min read
Shopping experiences on WhatsApp chatbot
Deliver delightful shopping experiences with WhatsApp chatbot
6 min read
Conversational AI
How to sell more with conversational AI
5 min read
G2 Report
G2 Report: Leaders in Bot Platforms & Live Chat - 6th time in a row!
1 min read
WhatsApp Commerce
Unlocking WhatsApp Commerce for D2C brands in 2022
6 min read
PayU partnership
Blazing fast WhatsApp chat payments with Haptik and PayU partnership
3 min read
Top AI chatbot trends to watch in 2022
Top AI chatbot trends to watch in 2022
7 min read
Conversational Commerce
How Conversational Commerce is Changing the Way We Sell
1 min read
Build a powerful voice bot
Understanding the nuances of language to build a powerful voice bot
4 min read
Chatbots for marketing
Chatbot Marketing: How to use chatbots for marketing in 2022
6 min read
Messenger Chatbot
Definitive Guide to Messenger Chatbots 2022
11 min read
Zoho SalesIQ
Haptik enters into a strategic partnership with Zoho SalesIQ
2 min read
Drive growth with WhatsApp promotional messages in 2022
7 min read
conversational commerce-shopping assistant future of ecommerce
Conversational Commerce Chatbots are the future of eCommerce
6 min read
Haptik & MDI NOVARE sign a strategic partner agreement
3 min read
WhatsApp for Banking and Finance
How WhatsApp Commerce is driving the Banking and Finance Sector
9 min read
Facebook Post iOS 14 Update
Ads on Facebook Post iOS 14 Update: Guide for E-Commerce Brands
6 min read
WhatsApp Chatbot for EdTech
How EdTech can leverage WhatsApp Commerce in 2022
6 min read
win customer loyalty
5 tips to win customer loyalty from checkout to delivery
5 min read
Haptik named as Category Leader in G2 Spring 2022 Report
Haptik named as Category Leader in G2 Spring 2022 Report
2 min read
WhatsApp Commerce Strategy
Haptik Roundtable Discussion: A Winning WhatsApp Commerce Strategy
6 min read
Conversational AI
Conversational AI: Key Differentiators, Insights & Examples
11 min read
Live Chat Agent
Live Chat Agent Bringing a Human Touch to Conversational AI
14 min read
Conversational AI to collect NPS and CSAT
How Haptik uses Conversational AI to collect NPS and CSAT
11 min read
WhatsApp Shaping Commerce
How is WhatsApp Shaping Commerce?
7 min read
Chatbot vs Intelligent Virtual Assistant
Chatbots vs Intelligent Virtual Assistants
8 min read
WhatsApp Commerce for Insurance
WhatsApp Commerce for Insurance: Key Takeaways From Our Webinar
7 min read
 Intent Discovery
Start building your bots instantly with Intent Discovery
4 min read
How to Create a Shopify Chatbot
How to Create a Shopify Chatbot / Intelligent Virtual Assistant
8 min read
How Conversational AI Drives Sales for Financial Services Brands
How Conversational AI Drives Sales for Financial Services Brands
4 min read
G2 Best Software Awards
Haptik gets recognized in G2 Best Software Awards 2022
2 min read
Multilingual Chatbots
Multilingual Chatbots Making Conversational AI Vernacular
11 min read
whatsapp message
Best WhatsApp Message Templates to use in 2022
12 min read
Conversational AI
3 Reasons Why Conversational AI Has Been Embraced By Customers
7 min read
5 Reasons eCommerce Brands Made Chat Primary Customer Service Medium
5 Reasons eCommerce Brands Made Chat Primary Customer Service Medium
10 min read
Chatbot in Banking
Chatbot in Banking – Examples, Best Use Cases and the Future
11 min read
Why Conversational AI is the best partner for Insurance Agents
Why Conversational AI is the best partner for Insurance Agents
4 min read
9 Ways AI Chatbot will transform the Mortgage Industry
9 Ways AI Chatbot will transform the Mortgage Industry in 2022
10 min read
How to Increase Traffic to your WhatsApp Business Account
How to Increase Traffic to your WhatsApp Business Account
13 min read
financial
9 Best Chatbots in the Financial Services Industry
10 min read
How Conversational AI Amplifies Retail Customer Experience
How Conversational AI Amplifies Retail Customer Experience
5 min read
How Conversational AI Enhances the Insurance Customer’s Journey
How Conversational AI Enhances the Insurance Customer’s Journey
5 min read
Digital Lending Made Easier with Mortgage Chatbots
Digital Lending Made Easier with Mortgage Chatbots
11 min read
How Conversational AI Helps Ensure Business Continuity During Crisis
How Conversational AI Helps Ensure Business Continuity During Crisis
6 min read
Haptik recognized as a category leader in the G2 Winter 2022 Report
Haptik recognized as a category leader in the G2 Winter 2022 Report
2 min read
Virtual Assistant to learn from your Knowledge Base
Empower your Virtual Assistant to learn from your Knowledge Base
3 min read
Insurance Claims with Chatbots
How to Effectively Automate Insurance Claims with Chatbots
11 min read
3 Ways Conversational AI Can Drive eCommerce Sales
3 Ways Conversational AI Can Drive eCommerce Sales
5 min read
IT Service Desk
How to reinforce IT Service Desk with AI-Powered ITSM Chatbots
9 min read
Haptik’s Culture Highlight
Haptik’s Culture Highlight from a Product Manager’s Lens
2 min read
wa-preview
Reimagining the future of Commerce with WhatsApp
12 min read
Building Self-serve Enterprise CX Platform
Building Self-serve Enterprise CX Platform: Product Owner's POV
4 min read
A One-Stop Solution for SMBs to Drive Sales on WhatsApp
Interakt: A One-Stop Solution for SMBs to Drive Sales on WhatsApp
5 min read
Instagram Chatbot
Create impactful support experiences with Instagram Chatbots
2 min read
WhatsApp Business Pricing
All you need to know about the new WhatsApp Business Pricing
9 min read
WhatsApp Chatbot
6 Best WhatsApp Chatbots in India
7 min read
WhatsApp Business
10 Reasons Why Your Brand Should Be on WhatsApp
2 min read
Haptik - Leader for Bot Platforms & Live Chat
G2 Fall 2021 names Haptik as a Leader for Bot Platforms & Live Chat
1 min read
More types of WhatsApp Messages
More types of WhatsApp Messages: Building better customer relationships
3 min read
Conversation Partner Program
Introducing Haptik’s Conversation Partner Program
2 min read
Reasons - Product Managers obsessed with CX platforms
Why are Product Managers obsessed with CX platforms in 2021?
3 min read
AI Chatbot
AI Chatbot : Transforming Customer Experience in Southeast Asia
7 min read
whatsapp chatbot banking finance
Benefits of a WhatsApp Chatbot for Banking & Finance
9 min read
The need for AI Chatbot in Customer Self Service
The need for AI Chatbot in Customer Self-Service
6 min read
Haptik enables India to Download Vaccination Certificate and book Vaccine Appointment
Haptik enables India to Download Vaccination Certificate and book Vaccine Appointment
3 min read
Personalized Customer Service
Make Personalized Customer Service A Reality With Haptik
1 min read
Multilingual Chatbot
The Next Big Thing for Multilingual Chatbots: Hinglish
5 min read
3 Reasons Why WhatsApp is the Future of Commerce
11 min read
How to pick the right use-cases for your Chatbot
How to pick the right use-cases for your Chatbot
9 min read
Banking Chatbots
Banking Chatbots: How Does Omnichannel Digital Banking Enhance CX
10 min read
G2 Summer 2021
G2 Summer 2021 Recognizes Haptik as a Leader for Bot Platform & Live Chat
1 min read
whatsapp-business-pro
WhatsApp Commerce Solution: WhatsApp Business Pro | Haptik
5 min read
Multilingual Chatbot
Multilingual Chatbot: Driving Customer Engagement Globally
8 min read
WhatsApp List Messages
WhatsApp List Messages and Quick Reply Buttons
2 min read
chatbot education
Chatbots in Education: Decoding the Future of EdTech
7 min read
Chatbot Vs Intelligent Virtual Assistant
Chatbot Vs Intelligent Virtual Assistant - What's the difference?
4 min read
InsureTech Helping CIOs
How Is InsureTech Helping CIOs Fulfill Changing Expectations?
9 min read
How to Build a Chatbot for eCommerce
How to Build a Chatbot for eCommerce
7 min read
Bot Platform & Live Chat
Haptik named as Leader for Bot Platform & Live Chat | G2 Spring 2021
1 min read
Conversational AI
How Conversational AI can Automate Customer Service
7 min read
Helpdesk Automation
Helpdesk Automation - 8 Ideas for Robust Ticketing System
9 min read
Chatbots for Wealth Management
Chatbots for Wealth Management: Augmenting Wealth using AI Technology
10 min read
How Will Conversational AI Accelerate the Mortgage Loan Process
How Will Conversational AI Accelerate the Mortgage Loan Process
12 min read
Multilingual Chatbot
Linguist Pro - Never let language be a barrier
7 min read
Credit Card Chatbots How They Ensure Amazing Benefits For You
Credit Card Chatbots: How They Ensure Amazing Benefits For You
11 min read
Delivering Unified CX
Delivering Unified CX with Salesforce Service Cloud and Haptik
3 min read
Digital Fintech
Digital Fintech: How AI Chatbots Play A Role In Fintech Industry
9 min read
features-whatsapp-business
What are the Features of WhatsApp Business?
5 min read
8 Reasons Why Your Brand Needs a Shopping Assistant Chatbot
8 Reasons Why Your Brand Needs a Shopping Assistant Chatbot
11 min read
Whatsapp eCommerce Chatbots
Whatsapp eCommerce Chatbots - The Biggest Trend in eCommerce
10 min read
AI Recommendation
AI Recommendations - How it works
3 min read
IT Helpdesk
IT Help Desk - Automate and Scale Service Desk Support with Cognitive AI Assistants
3 min read
The next-gen Digital Payment
The next-gen Digital Payment Trends Using Intelligent Chatbots
10 min read
Buzzo
Introducing Buzzo: An AI-driven Voice Assistant for Shopping
7 min read
eCommerce brand
Why your eCommerce brand needs a WhatsApp eCommerce Chatbot
4 min read
How Voice Chatbots Boost Customer Experience In Telecom
10 min read
Optimize Conversations Proactively
AI Recommendations - Understand and Optimize Conversations Proactively
3 min read
Enterprise Helpdesk Chatbot
Enterprise Helpdesk Chatbots: How They Boost Customer Service
10 min read
How Chatbots are Poised to Transform Customer Service
How Chatbots are Poised to Transform Customer Service
10 min read
No Code Chatbots
No Code Chatbots: Leverage Technology To Boost Customer Satisfaction
10 min read
Redefining Personal Finance with Chatbots
Redefining Personal Finance with Chatbots
6 min read
eCommerce Customer Experience
4 eCommerce Customer Experience Trends for 2021 (and How AI Can Help)
7 min read
IVR Deflection or Conversational IVR: Which is better?
10 min read
Automation in Insurance
Automation in Insurance: How to Gain Tremendous Competitive Advantage
11 min read
4 Factors Driving the Growth of Voice Assistants for eCommerce
4 Factors Driving the Growth of Voice Assistants for eCommerce
7 min read
EMNLP Accolade
Haptik’s EMNLP Accolade - Raising the bar for Virtual Assistants
4 min read
Retail Commerce Brands
3 Virtual Assistant Trends for Retail and eCommerce Brands
10 min read
haptik-industry-specific-specialization
How Haptik sets itself up for Industry Specific Specialisation
5 min read
Sentiment Analysis: Improve Virtual Assistant's Emotional Intelligence
Sentiment Analysis: Improve Virtual Assistant's Emotional Intelligence
7 min read
haptik-innominds
Haptik Joins Hands with Innominds to Power Digital Next Initiatives
2 min read
Key Highlights from our Founders Roundtable on Innovation
Innovation during COVID-19: Founders Roundtable | Haptik
6 min read
financial-services-customer-care
Why Financial Brands Must Use Conversational AI for Customer Care
4 min read
cart abandonment
How AI Chatbots help Ecommerce Brands reduce cart abandonment rate
6 min read
Smart Assist
Introducing ‘Smart Assist’: An Intervention to Humanize AI
5 min read
GPT-3: Balancing the Benefits & Risks
GPT-3: Balancing the Benefits & Risks
5 min read
Facebook Messenger Helps eCommerce Businesses
3 Ways Facebook Messenger Helps eCommerce Businesses
5 min read
Jio Facebook Google Partnership
What the Jio-Facebook-Google Partnership Means for Haptik
3 min read
COVID-19 AI Template
Brands Use Haptik’s COVID-19 AI Template to Handle Customer care
8 min read
AI in Insurance
Conversational AI in Insurance: A Glimpse of the Future
5 min read
conversational-ai-insurance-lead-gen
How Conversational AI Can Help Generate Leads for Insurance Brands
6 min read
Power of Empathy with Virtual Assistants
How to Leverage the Power of Empathy with Virtual Assistants
6 min read
WhatsApp Enterprise
WhatsApp Enterprise: The Do’s and Don’ts
7 min read
conversational ai insurance use cases
5 Use Cases of Insurance Chatbots
6 min read
Conversational AI
4 Ways Conversational AI Can Help Your University
6 min read
WhatsApp Chatbot
How to Engage and Serve Customers with WhatsApp Chatbot
8 min read
WhatsApp Marketing
WhatsApp Marketing: Acquire Customers on Whatsapp
5 min read
handling out of scope queries virtual assistants
Handling Out-of-Scope Queries in Virtual Assistants
6 min read
Chatbot for the Reliance Industries
Behind the Scenes: The Reliance Industries “Rights Issue” Chatbot
3 min read
WhatsApp Enterprise
WhatsApp Enterprise: How to Get Started in 5 Steps
4 min read
Understanding Bot Breaks, and How to Handle Them
Understanding Bot Breaks, and How to Handle Them
11 min read
Haptik New Logo
Haptik Reborn: New Logo, New Look, Same Mission
4 min read
Conversation.ai
Introducing Conversation.ai
3 min read
WhatsApp Chatbot for Govt of India
Haptik Develops COVID-19 Awareness WhatsApp Chatbot for Govt of India
3 min read
Conversational Commerce Use Cases for Retail, Travel & FSI
Conversational Commerce: Use Cases for Retail, Travel & FSI
7 min read
Google’s Meena chatbot
Key Takeaways from Google’s Meena chatbot
7 min read
WhatsApp Chatbot
WhatsApp Chatbot to Answer Queries about the Novel Coronavirus
2 min read
Intelligent Virtual Assistants
How Disambiguation Helps IVA's Deliver Better CX
6 min read
A Decade in a Year
2019 at Haptik: A Decade in a Year
8 min read
Intelligent Virtual Assistants
4 Ways Intelligent Virtual Assistants Can Help Your Brand
4 min read
Shipping IVA
Deploying Virtual Assistants and Planting Trees| Haptik
2 min read
Tata Mutual Fund IVA
Haptik's IVA Helps Tata Mutual Fund Resolve 70% of Support Queries
2 min read
iva-edge-over-chatbot
5 Ways Intelligent Virtual Assistants Have an Edge Over Chatbots
8 min read
Saumil Shah
Haptik Appoints Saumil Shah as Vice President of Engineering
2 min read
chatbot-to-iva
Intelligent Virtual Assistants: Going Beyond Chatbots
6 min read
Buzzo
Haptik Acquires Conversational Commerce Startup Buzzo.ai
4 min read
Internship Story
Internship Story: How Haptik Helped Me Become a Better Researcher
6 min read
usability heuristics chatbots
10 Usability Heuristics to Design Better Chatbots
8 min read
Drive Customer Success
How Haptik Drives Customer Success A Case Study
8 min read
WhatsApp Bot
Designing a WhatsApp Bot: What to Keep in Mind
9 min read
Manager at Haptik
5 Lessons That Helped Me As a Program Manager at Haptik
9 min read
Conversational Advertising
Chatbots in Marketing: A Playbook for Conversational Advertising
9 min read
WhatsApp for Business
WhatsApp for Business: A Beginner’s Guide
8 min read
4 Use Cases for Conversational AI in Media & Entertainment Industry
4 Use Cases for Conversational AI in Media & Entertainment Industry
10 min read
Haptik Enters a Strategic Partnership with Reliance Jio
A New Chapter Haptik Enters a Strategic Partnership with Reliance Jio
3 min read
4 Ways Chatbots Are Transforming the Travel Industry
4 Ways Chatbots Are Transforming the Travel Industry
8 min read
self-learning-chatbot
How Does a Chatbot Learn on Its Own?
6 min read
Paid or Free Bots
Paid or Free Bots: 8 Questions To Help You Decide
7 min read
Dissecting Conversational UI
Dissecting Conversational UI – An Infographic
1 min read
round-up-events
Events Round Up: Haptik in action all around the world!
8 min read
Introducing Feedback Bot: CX Powered by Conversational AI
9 min read
voice-text
Voice or Text: Deciding and Designing a User-First Chatbot
7 min read
voice-bot-business
How We Built Out First Voice Bot
8 min read
signs-your-business-needs-chatbot
5 Signs Your Business Most Definitely Needs A Chatbot
6 min read
Leverage AI Chatbots
Leverage AI Chatbots for Public Services
5 min read
AI for Customer Support
How Conversational AI can Automate Customer Service
5 min read
How A Chatbot Can Help Your Healthcare Business
How A Chatbot Can Help Your Healthcare Business
7 min read
AI-creates-jobs
AI Creates Jobs. Want Proof? Here's Haptik's Story
5 min read
Swapan at TEDxSPIT
AI & chatbots will change how we work, said Swapan at TEDxSPIT .
4 min read
Chatbot Dictionary
The Chatbot Dictionary
1 min read
Bots-Up meetup in Mumbai
India’s largest chatbot meetup: Bots-Up Bengaluru Roundup | Haptik
4 min read
 Chatbot Solutions
4 Chatbot Solutions For The Financial Services Industry
8 min read
State of chatbot market
The state of chatbot market in India in 2017
8 min read
How to Use WhatsApp Chatbot for Lead Generation
How to Use WhatsApp Chatbot for Lead Generation
4 min read
India's First Insurance Chatbot
Analysing the success of India's First Insurance Chatbot
1 min read
Internship Experience
I interned at Haptik for 3 months and here’s my experience!
7 min read
Welcome To The Party
Welcome To The Party, Google
2 min read
My First Week At Haptik
My First Week At Haptik!
5 min read

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