As organizations look at customer satisfaction as a crucial element of competitive strategy, conversational artificial intelligence (AI) has assumed vital importance. Chatbots are the most visible adoption of AI.

“Money is multiplied in practical value depending on the number of W’s you control in your life: what you do, when you do it, where you do it, and with whom you do it.”

Conversational IVR solution allows businesses to engage customers calling in for support or incident resolution. The solution is capable of processing speech as input and answering queries in natural human-like language. Conversational IVR is the very solution to cater to rising customer expectations and is the obvious step up from old maze-like multi-step menu options of traditional IVR solution.