Virtual Assistants are taking the digital transformation journeys of the enterprises by a storm. It’s no understatement that, COVID-19 has been the disruptor-in-chief, making the importance of enterprises picking the right partners in their digital journeys is all the more crucial. What’s more important in a partners’ capabilities than NLP, which forms the core of the very definition of a Virtual Assistant?

                                                     
There has been an exponential growth in the use of Conversational AI in the retail industry. Global retailers and eCommerce players have realized the power of Messaging to enhance CX, drive revenue and reduce costs.

Digital transformation has become an essential requirement in the way businesses function in the post-Covid era. Virtual Assistants are becoming the go-to option for companies to embark on this new journey. However, evaluating and choosing the right conversational AI partner can often become a critical challenge to solve.