AI Chatbot, botsplatform, livechat, G2, categoryleader

G2 Spring 2021 Recognizes Haptik as a Leader for Bot Platform & Live Chat

Being regarded as a pioneer in business by customers is an achievement by itself and we’d like to share one such achievement with all of you! 

14 Apr 21

Conversational AI, customer service chatbot, customer service, customer service automation

How Conversational AI can Automate Customer Service

Businesses have always had a robust customer support strategy. Contact centers have been at the center of this strategy for time immemorial. Customer expectations are rising and how! This puts brands under tremendous pressure (and opportunity!) to create hyper-personalized customer experiences to increase customer satisfaction and loyalty.

08 Apr 21

Customer Support Chatbot, Conversational AI, IT Help desk, IT Service Desk

Helpdesk Automation - 8 Ideas for Robust Ticketing System

Introduction

The Helpdesk automation systems have a marvellous aptitude to accelerate the ticketing process. Not only does helpdesk automation provide quick clarifications to customer queries, but also facilitates complex issue handling that is usually a tough nut for the robots.

06 Apr 21