500+
Live WhatsApp Solutions
60%
Increase in Cart Recovery
115%
Spike in Transactions
20%
Lower Resolution Time

Trusted by 500+ Leading Enterprises

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Experience Agentic AI in Action
On Your Customers' Preferred Channel

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Experience Center
WhatsApp-Dec-02-2025-05-19-29-0193-AM
WhatsApp

Drive End-To-End Customer Journeys

Aided by enterprise-grade AI agents

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Qualify Leads

Engage customers within chat, ask questions and qualify high-intent leads directly on WhatsApp.


AI Lead Qualification Agent →

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Supercharge Sales

Leverage AI agents that act like a sales rep, recommending products, answering queries, and turning prospects into buyers.

AI Sales Agent →

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Support 24/7

Convert buyers into brand ambassadors with phenomenal post-purchase support handled autonomously by AI agents.

AI Customer Service Agent →

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Manage Bookings

Enable customers to book flights, and hotels, schedule and modify appointments by interacting with the AI booking agent.

AI Booking Agent →

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Serve Customers in Their Native Language

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Meet customers where they are and break language barriers with multilingual AI agents. From onboarding to support, the AI agent handles conversations end-to-end in 100+ languages and dialects, driving faster resolutions.

How AI Voice Agents Bridge the Language Barrier right arrow

Make WhatsApp Your #1 Engagement Channel

Optimized for growth

Natural Conversations

Deepen engagement with AI agent-powered, two-way communication that resonates with customers.

Product Catalogs

Showcase products and services to potential buyers in visually-rich form and drive increased conversions and sales.

WhatsApp Flows

Collect qualified leads, reduce churn, and win lifelong customers with customized WhatsApp journeys.

Chat Message Analytics

Stay on top of your brand messages such as number of messages sent, delivered and read to understand the effectiveness of your messages and if they are getting maximum response.

WhatsApp Payments

Drive more sales with the in-app payment interface that reduces friction and increases buyer willingness to complete the transaction.

Click-to-WhatsApp Ads

Boost customer acquisition with engaging Click-to-WhatsApp ads that increase your CTR, conversions and D2C sales while optimizing ad costs.
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Explore Smart Agent Chat

We Couldn’t Have Said It Better Ourselves

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Haptik has been pivotal in helping us fire up our sales pipeline with an AI-powered chatbot and giving us a competitive advantage on our mission to drive exceptional customer experiences at scale.

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Shrini Viswanath
Shrini Viswanath
Co-Founder, Upstox
Read more
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Our digital commerce platforms of Reliance Digital and JioMart provide a comprehensive omni-channel network, enabling us to deliver 93 per cent online orders from stores within 6 hours.

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Isha_Ambani
Isha Ambani
Director of Reliance Retail
Read more
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Our primary objective is to keep our loan product offering instant and simple, and ensure better customer engagement. We realized the need of having an automated and digital channel like WhatsApp.

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Prateek-Singh-Kushwah-27-1-23
Prateek Singh Kushwah
Product Manager, CASHe
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FAQs

1. What are AI agents?
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An AI agent is an automated, conversational assistant that interacts with customers on channels like WhatsApp using natural language. It can answer questions, complete tasks, guide users through workflows, and hand off to humans when needed.

2. How do AI agents work on WhatsApp?
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AI agents operate autonomously based on predefined objectives, executing multi-step tasks like intent understanding, data collection, backend actions, and full query resolution.

3. What kind of customer journeys can be automated on WhatsApp?
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Marketing, sales, and support journeys such as lead qualification, recommendations, order tracking, bookings, onboarding, and post-purchase support.

4. Do AI agents support multiple languages on WhatsApp?
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Yes. AI agents can understand multiple languages and mixed usage, enabling localized and inclusive experiences.

5. How do AI agents work with human teams?
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AI handles routine queries and escalates complex cases to human agents seamlessly, maintaining speed and human touch.

Start Your WhatsApp Commerce Journey with Haptik

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