WhatsApp is the most popular messaging platform with more than 2 billion active users, outranking Facebook Messenger at 1.3 billion and WeChat at 1.2 billion. Besides, it has become the world's third-largest social networking platform after Facebook and YouTube.
Given the popularity and demand of the platform, businesses too have started to turn their ships the WhatsApp way. Businesses are relying on WhatsApp Bots to make WhatsApp more profitable for them. WhatsApp chatbots are helping companies engage, support, and serve their customers virtually while igniting a new spark of online sales called WhatsApp Commerce.
What are the benefits of using a WhatsApp Bot?
- Establish real-time conversations with instant messaging
- Help customers explore the entire product catalog in one place
- Provide a secure platform for conversation with WhatsApp with end-to-end encryption
- Deliver top-class virtual support with personalized communication
- Strengthen the trust between the customer and the brand
How to choose the best WhatsApp Bot for your brand?
- It should solve the existing sales/support problem the business is already facing.
- It should communicate, personalize and empathize like humans.
- It should understand the customer's context and intent.
- It shouldn't ask to subscribe/register/install anything to use a WhatsApp bot.
- It should be easy to use without any technical/coding expertise required.
Now that you have already dipped your toes into knowing WhatsApp bots, their capabilities, and their benefits, let us explore the best WhatsApp bots that can help brands drive their online sales and support like never before. In this article, we cover 6 renowned brands in India that successfully use WhatsApp bots as a conversational channel for their customers.
- Personal Shopper by Shoppers Stop
- Personalized Support by CEAT
- Mr. Simple by Tata Mutual Fund
- MyGov Corona Helpdesk
- JioMart WhatsApp Bot by Reliance
- WhatsApp Banking by HDFC
#1 Personal Shopper by Shoppers Stop
Shoppers Stop, one of India's leading online shopping brands, offers seamless virtual shopping with Personal Shopper. It is a WhatsApp bot that answers all purchase/support-related queries at Shoppers Stop. If you are looking to shop online, you can directly WhatsApp your Personal Shopper with your requirements, and they will help you find the best product with the best deals. It also provides a secure payment link via SMS to make instant and safe payments. Once done, your order will be delivered to you without you having to step out.
#2 Personalised Support by CEAT
CEAT, one of India's leading tire manufacturers looking to elevate its customer service and offer personalized 1:1 support, deployed a WhatsApp chatbot. With the help of the WhatsApp chatbot, the brand intended to reduce the wait times, enable a seamless complaint registration and tracking mechanism, and create a frictionless customer experience on a platform their customers already use and love. After the deployment, the brand could handle 206K conversations and achieve a 21% lead-to-conversion rate.’
#3 Mr. Simple by Tata Mutual Fund
Part of the Tata group, Tata Mutual Fund is the most trusted fund house in India, offering a range of investment solutions for financial planning and wealth creation. With an investor base of over 3 million, the brand manages funds across the entire risk-return spectrum targeting investors of all ages and risk profiles. In such scenarios, providing top-class instant support to their customers became a critical factor for business success.
As a solution to challenges like delayed response and a broken customer experience, Tata Mutual Fund introduced an AI-powered support bot known as Mr. Simple. It brought a game-changing experience to TMF’s customer support by resolving 90% of queries end-to-end, reducing call center calls by 67%.
#4 MyGov Corona Helpdesk
During the Covid-19 pandemic, the Government of India wanted a solution that would eradicate misinformation and empower citizens with the right steps to take precautionary measures and stay safe. The idea was to offer a 24/7 help desk that can answer all sorts of COVID-19 queries and help prevent the spread of false information.
Haptik, one of the world’s largest Conversational AI companies, accepted this challenge to handle and resolve the diversity of queries coming from millions of users across the country in English & Hindi. As a result, Haptik built the MyGov Corona Helpdesk, a WhatsApp bot that helped users check symptoms and get a diagnosis, provided tips and precautionary measures to stay safe, and shared the latest updates and advisories from the Ministry of Health.
#5 JioMart WhatsApp Bot by Reliance
JioMart is an eCommerce venture launched and run by India’s most valued firm, Reliance Industries. It is an offline to online grocery service that allows you to order online and deliver the product to you from a nearby local store. JioMart offers a selection of 50,000+ products and processes over 250,000 orders per day.
With increasing orders every day, JioMart started experiencing 3x more traffic than expected. Soon, they realized an immediate need to automate and upgrade their customer support. As a result, JioMart built a WhatsApp bot that later emerged as the primary go-to channel for users to shop with JioMart. Also, JioMart observed that the WhatsApp bot can resolve 88% of the queries with a reduced response time by 62%. Some of the key use cases of this WhatsApp bot are Check Order Status, Delay in Delivery, Replacement Request, Refund Related Query, etc.
#6 WhatsApp Banking by HDFC
HDFC Bank is the second-largest private bank in India with a customer base of more than 19 million. With an objective to be available for customers 24/7 x 365 and provide uninterrupted customer service to everyone, HDFC too reaches its customers - the WhatsApp way, known as WhatsApp Banking.
HDFC WhatsApp bots help customers get information about their cards, important updates, regulatory messages, payment alerts, and a number of other banking queries like:
- What documents do I require for a car loan?
- What is the available limit on my credit card?
- What is my pre-approved loan offer?
With messaging becoming the most preferred mode of communication among customers to interact with brands, WhatsApp bots will play an extremely important role. Leading brands are already leveraging the potential of WhatApp Business API and scaling up their online sales and support performance with the help of the WhatsApp chatbot. Now that you are also clear about the best WhatsApp bots in India, it is time to choose the best one for your business.
Surprisingly, the best part of a WhatsApp bot is that you can get it up and running in very little time. Unlike a website or app, which requires a long development phase, possible for a brand to deploy a WhatsApp bot in as little as 7 days!
Interested to explore more about WhatsApp bots or want a WhatsApp chatbot for your business?