AI Agents That Deliver
Human-Like Customer Experiences

Conversational AI agents that understand, interact, and enhance customer experiences—just like human agents would. But infinitely scalable

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Repeat Customers
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Improvement in NPS

Trusted by 500+ Leading Enterprises

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Watch Our AI Agents in Action

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Streamline support without pre-built journeys

AI Sales Agent AI Sales Agent
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Enable smart purchases with tailored recommendations

AI Booking Agent AI Booking Agent
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Drive bookings and reservations with ease

AI Lead Generation Agent AI Lead Qualification Agent
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Capture qualified leads for personalized engagement
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Your AI Agent Builder for High-Impact Use Cases

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Flexible Model Selection

Experiment with leading AI models like GPT, llama, and Claude to find the best fit for your business needs

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Omnichannel Engagement

Deploy your AI Agent across Web, Chat, Voice, and more—effortlessly reaching customers on their preferred platforms.

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Multilingual Support

Break language barriers with AI that supports  100+ languages, ensuring seamless global communication

Build Your AI Agent

Your Data. Your AI. Your Advantage.

Leverage Your Enterprise Data

Fine-tune your AI agent using your enterprise knowledge base—PDFs, DOCX, PPTX, CSVs, and even your website

Maximum Accuracy

Improve AI agents' accuracy by combining multiple RAG systems for easy information retrieval from documents and websites

Smart Recommendations

Accurately recommend products to customers using insights from your product catalog
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Automate Phone Support with Voice Agents

Expedite resolution even when handling large volumes of phone queries through advanced intent detection, context-aware responses, and multilingual support in 100+ languages

01 Voice First AI

Voice-First AI for Natural Conversations

Give your customers the freedom to express themselves naturally—anytime, anywhere

Effortless Assistance, Hands-Free

Let customers speak instead of typing, making interactions faster, smoother, and more personal

02 Effortless Assistance
03 Dynamic Call Routing

Dynamic Call Routing

Route calls based on their actual need rather than rigid menu options, driving faster resolution and higher customer satisfaction

An Empathetic, Intelligent Listener

Your AI Agent doesn’t just hear—it understands, responds, and solves problems with care

04 An Empathetic, Intelligent Listener

AI + Human: The Best of Both Worlds

Empower your AI agents to collaborate with their human counterparts for high-touch scenarios with flexible live chat solutions

Omnichannel Agent Inbox

Centralize agent support so no interaction is ever missed. Help agents track interactions across channels and jump in to resolve queries faster

Seamless Handoff to Human Agents

Escalate complex queries to human agents for faster resolution, enhancing customer satisfaction

Work with Any Live Chat Tool

Easily integrate with your team’s preferred live chat solution—or use Haptik’s built-in tool. The choice is yours
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Track Insights That Matter

Get custom dashboards that offer a comprehensive view of your agents' performance to optimize resources and streamline customer support

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Identify Key Trends

Discover the most common questions your users ask and gain a deeper understanding of their needs

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Stay on Top of Metrics

From first-time resolution to customer satisfaction and NPS, have complete visibility into metrics that matter most

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Insights Agent

Automate insights into agent performance, user sentiment, and SOP compliance for enhanced operations

Explore Analytics

Powerful AI That You Control

These core pillars are the foundation of our agentic systems, operating in synergy to drive exponential business value at scale

Leverage the Web, with Control

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Make your AI infinitely smarter by leveraging real-time information from the web to answer brand and industry-related queries— with clear boundaries ensuring it stays on-brand

Optimize Costs with Smart LLM Calls

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Our advanced caching system minimizes unnecessary LLM calls for optimal performance, delivering lightning-fast responses while keeping costs in check as you scale

Seamlessly Orchestrate Multiple Systems

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Unify disconnected tools and databases into a single, intelligent workflow—cutting turnaround time by 70% and maximizing efficiency through effective integrations

Power Multi-Step Actions

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Empower users to accomplish more in one go. Let them instruct your AI to perform multiple actions in a single command—boosting automation and user satisfaction

The Haptik Advantage

Purpose-built for efficiency

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Decade of AI Expertise

A decade of building custom conversational AI for enterprises, now evolving into LLM-driven AI Agents for retail, eCommerce, fintech, and more

Robust Security

Robust Security

Haptik’s AI Agent platform complies with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, and is independently audited by BDO India LLP

Strategic Partners

Strategic Partners

As strategic partners of OpenAI & Microsoft we offer priority access to cutting-edge AI features, reducing bot training time and unlocking new capabilities faster

We Couldn’t Have Said It Better Ourselves

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Accessibility and personalized recommendation are at the heart of the Movie Jockey experience, reflecting our commitment to enhancing the customer journey in today’s digital landscape.

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Mr. Sanjeev Kumar Bijli, Executive Director – PVR INOX Limited
Sanjeev Kumar Bijli
Executive Director, PVR INOX
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We partnered with Jio Haptik with the foremost aim of empowering our customers with smart buying guidance, powered by AI. It’s helped Tira cultivate strong customer relationships and elevate the end-to-end customer experience at scale.

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Heena Chhapru
Head of Customer Service, Tira
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Partnering with Haptik has helped us revolutionize our customer experience and brought us closer to our goal of serving our customers in the most hassle-free safe & transparent way.

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Chetana Kotian
Chetana Kotian
Project Manager, Eureka Forbes
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Our collaboration with WhatsApp as an intuitive and widely used communication platform and Haptik as a trusted development partner has redefined customer engagement at Kotak Life.

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Prasad Pimple
Prasad Pimple
Executive VP & Head of Digital Business Unit, Kotak Life
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We’re very focused on the experience of our customers and Haptik helps us make shopping and post-shopping support as stress-free and easy as possible for our customers.

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Ketan
Ketan Kahandal
Assistant Manager, Pepperfry
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Recognized as a Leading Software Across Categories

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