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Driving the World’s Transition to

AI-Powered Conversations

 

Build powerful Intelligent Virtual Assistants with Haptik’s Enterprise CX platform. Amplify engagement, increase conversions, and deliver delightful support to your customers. 

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Trusted by the World’s Leading Brands

Our Solutions

Gartnerlogo
Emerging Technologies: Current and Future Capabilities of Advanced Virtual Assistants 
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g2
G2 Spring 2021 Report recognizes Haptik as a Category Leader for Bot Platform & Live Chat
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Featured as one of the Top 16 Solution Providers in Decision Maker’s Guide to Enterprise Intelligent Assistants
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Domain Specific Solution

Domain

Specific
AI Solutions

Industry rich AI and NLU with pre-built skills to not only solve your key business problems but also reduce the time-to-market

Smart Skills
Seamless Omni Channel

Seamless Omnichannel Experiences

Consistent & personalized experiences across Chat, Email, Voice & social channels like WhatsApp to improve customer satisfaction. 

Omnichannel
Customer Experiences

Customer Experience Workflows

Ability to design and architect  intricate workflows and define complex business logic in conversational journeys with ease & low effort

Conversation Studio
Powerful Integration

Out-of-the-box Seamless Integrations

Powerful integrations with your existing business tools - Salesforce, Shopify, Zendesk Sunshine, Freshchat, & others for a unified experience.

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70%

First Contact Resolution rate for the world’s 3rd largest telecom

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2.4

Increase in online transactions
for fastest growing eCommerce company

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Asset 6-8

Bot Automation Rate
for a leading global Insurance brand

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Your command center for customer experience 


Our Conversation Studio provides a canvas where brands can bring complex use cases and workflows to life quickly.

We offer pre-built and templatized industry-specific smart skills to help you get started on a robust, and scalable platform. 

Also, configure popular live agent software in order to route high-value complex queries to human agents. 

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Best-in-class NLP

 

  • Proprietary NLU Models trained to  accurately determine the intent of complex and multi-intent utterances

  • Smart Assist layer built within the NLU models to bring users back into the conversation through intelligent nudges if the content in the customer’s message is lacking or is ambiguous

  • Seamlessly handle context, state & information collected in previous messages of conversation to further leverage user history and personalize repeat experiences.
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Discover critical customer insights

 

With Haptik, you can monitor every single interaction with your business in real-time.  

With powerful and actionable insights, businesses can improve automation, reduce costs and drive top-line business growth.

Adopt a data-driven decision-making practice by using AI to gain complete visibility into all conversations and derive business trends and user behavior insights.

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Drive Business Growth using Conversational AI

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