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Driving the World’s Transition to AI-Powered Conversations

 

Build powerful Intelligent Virtual Assistants with Haptik’s Enterprise CX platform. Amplify engagement, increase conversions, and deliver delightful support to your customers. 

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Trusted by the World’s Leading Brands

Our Solutions

Gartnerlogo
Emerging Technologies: Current and Future Capabilities of Advanced Virtual Assistants 
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g2
G2 Spring 2021 Report recognizes Haptik as a Category Leader for Bot Platform & Live Chat
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Opuslogo
Featured as one of the Top 16 Solution Providers in Decision Maker’s Guide to Enterprise Intelligent Assistants
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domain-specific-solution

Domain Specific
AI Solutions

Industry rich AI and NLU with pre-built skills to not only solve your key business problems but also reduce the time-to-market

Smart Skills
omni-channel

Seamless Omnichannel Experiences

Consistent & personalized experiences across Chat, Email, Voice & social channels like WhatsApp to improve customer satisfaction. 

Omnichannel
customer-experience

Customer Experience Workflows

Ability to design and architect  intricate workflows and define complex business logic in conversational journeys with ease & low effort

Conversation Studio
Integration

Out-of-the-box Seamless Integrations

Powerful integrations with your existing business tools - Salesforce, Shopify, Zendesk Sunshine, Freshchat, & others for a unified experience.

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70%

First Contact Resolution rate for the world’s 3rd largest telecom

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2.4

Increase in online transactions
for fastest growing eCommerce company

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Asset 6-8

Bot Automation Rate
for a leading global Insurance brand

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Your command center for customer experience 


Our Conversation Studio provides a canvas where brands can bring complex use cases and workflows to life quickly.

We offer pre-built and templatized industry-specific smart skills to help you get started on a robust, and scalable platform. 

Also, configure popular live agent software in order to route high-value complex queries to human agents. 

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Best-in-class NLP

 

  • Proprietary NLU Models trained to  accurately determine the intent of complex and multi-intent utterances

  • Smart Assist layer built within the NLU models to bring users back into the conversation through intelligent nudges if the content in the customer’s message is lacking or is ambiguous

  • Seamlessly handle context, state & information collected in previous messages of conversation to further leverage user history and personalize repeat experiences.
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Discover critical customer insights

 

With Haptik, you can monitor every single interaction with your business in real-time.  

With powerful and actionable insights, businesses can improve automation, reduce costs and drive top-line business growth.

Adopt a data-driven decision-making practice by using AI to gain complete visibility into all conversations and derive business trends and user behavior insights.

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Drive Business Growth using Conversational AI

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