Because customers often contact us with the same kind of requests, we have been able to achieve greater business efficiency by driving a number of these queries to Zuri. In addition to the positive response from our customers, Zuri has helped us to offer 24×7 support to complement our HelpPoint timings and ensure we are there when our customers need us the most. Zuri will become an even more important member of our team as we extend the channels and use cases that she is able to handle.

— Mark Cady, Head of Operations, Zurich International

Haptik has been instrumental in our support scaling efforts by helping our customers with the most accurate solutions across channels. Since partnering with Haptik we’ve been able to reduce our support wait times by almost half, thereby reinventing our digital DNA through innovation and operational excellence and achieve impactful improvements in customer experience.

 –Chris Lipman, Chief Customer Officer, StarHub

We chose Haptik because we know they are a product-centric company and have a similar customer-first mindset like us. Haptik has been pivotal in helping us explore the endless possibilities of deploying a virtual assistant, firing up our sales pipeline, and giving us a competitive advantage on our mission to drive 1:1 customer engagement at scale.

—Kapil Thukral, Digital Marketing Head at Tally