Drive Business Efficiency at Scale with Generative AI

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Integrate Gen AI into your marketing, support and operations to boost ROI, elevate customer satisfaction, optimize costs, and reduce time-to-value.

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Trusted by 500+ Leading Brands

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Streamline Efficiency with Seamless Human-AI Collaboration

Harness generative AI for quick & personalized experiences
  • AI Products
  • AI Services
  • Gen AI Q&A
  • Gen AI Sales Assistant
  • Agent Co-pilot
  • WhatsApp CRM

Build a Gen AI
Assistant in No Time

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Point your AI assistant to your support content & offer fast, accurate, and personalized assistance to resolve diverse customer queries.

Explore Gen AI Q&A
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Guide Purchases with AI Assistant

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Provide conversational buying guidance with the touch of a human sales assistant and engage buyers with product recommendations and pre-sales support.

Explore Gen AI Sales Assistant
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Holistic Agent Support Powered by AI

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Reimagine agent efficiency with AI-powered chat summaries and response suggestions for faster query resolution and higher customer satisfaction.

Explore Agent Co-Pilot
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Grow Your Business with Interakt WhatsApp Business API

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Track, manage and respond to user queries on their favorite messaging app, WhatsApp, and engage them in tailored conversations for increased lead generation and reduced acquisition costs.

Explore WhatsApp CRM
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  • Ideate
  • Build
  • Scale

Build Robust AI Strategy

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Craft a strategic AI roadmap tailored to your business needs. We pinpoint high-value use-cases, recommend optimal AI models, and ensure your solutions deliver maximum impact and ROI.

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Tailor Gen AI Solutions

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Our team's in-depth knowledge of AI development and implementation empowers us to assist you in crafting optimal data architectures, fine-tuning your models, and bringing your most ambitious AI projects to life.

Explore Custom Gen AI Applications
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Deploy & Monitor

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We offer end-to-end support for successful deployment of the Gen AI model along with proactive application monitoring, ensuring low latency, high scalability, and peak performance.

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Solutions for Every Industry

Industry-specific use cases designed to increase leads, transactions, repeat purchases and operational efficiency

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Retail

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Tira, a personal care brand, partnered with Haptik to build a Generative AI-powered Assistant that could engage in natural conversations with buyers and help them find the right products. With conversational product discovery and personalized product recommendations enabled, the AI Assistant offers a seamless shopping experience leading to higher purchases and improved loyalty.

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Fintech

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Upstox, one of Asia’s leading investment platforms, was inundated with large volumes of support queries overwhelming its support infrastructure. It partnered with Haptik to build a self-serve Gen AI Assistant to provide unparalleled customer service. Haptik’s solution helped Upstox achieve an automation rate of 77% and alleviate agent load by 85%.

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Insurance

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Kotak Life Insurance caters to 46 million customers with wide range of products for protection, annuity, retirement, savings, and investment. It collaborates with Haptik to optimize end-to-end insurance buying process for customers on WhatsApp. By implementing Flows, Kotak Life has improved lead generation by 400% while reducing drop-offs and maximizing task completion.

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Healthcare

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Jio Health Hub had a goal to increase user engagement and registrations, as well as provide proactive support. With Haptik's help, JIVA was created- a WhatsApp virtual assistant that led to a 21% growth in unique users.

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Travel & Hospitality

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Club Mahindra, a hospitality company, partnered with Haptik to build a virtual assistant that could help travelers make travel bookings seamlessly - by interacting with the AI Assistant. Ask clarifying questions, sift through wide-ranging properties, and make property bookings by submitting details such as guests, amenities required, and so on.

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Media & Entertainment

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The goal of Disney Hotstar was to provide scalable customer support with a fast and supremely efficient customer experience. Haptik built an intuitive WhatsApp chatbot that resulted in a 97% improvement in query resolution time, reducing first response time from three hours to 30 seconds.

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Education

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Ryan International, a leading education institution, uses WhatsApp as a channel to regularly update students and push them further in their learning journey. The chatbot sends reminders, tips, progress reports, and learning materials on a regular basis.

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Why Partner with Haptik

500+ companies have partnered with Haptik to grow their business

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Decade of
AI Expertise

Decade of experience in AI and building custom models. Our domain expertise spans across various sectors, including retail and e-commerce.

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Enterprise Grade
Security

We’ve our own constitution and data masking capabilities, which are part of every prompt, to ensure utmost confidentiality of PII data or sensitive information.

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Cost
Optimization

We implement caching, token optimized efficient prompting, fine tuning & more to build cost optimal solutions.

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Accuracy &
Hallucination Control

Our robust, multi-faceted approach to managing hallucinations ensures high accuracy as well as dependable and trustworthy outcomes.

We Have Helped Businesses Like Yours Thrive

Don’t just take our word for it
TIRA
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We partnered with Jio Haptik with the foremost aim of empowering our customers with smart buying guidance, powered by AI. It’s helped Tira cultivate strong customer relationships and elevate the end-to-end customer experience at scale.

Heena Chhapru | Head of Customer Service, Tira
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Partnering with Haptik has helped us revolutionize our customer experience and brought us closer to our goal of serving our customers in the most hassle-free safe & transparent way.

Chetana Kotian | Project Manager, Eureka Forbes
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Our collaboration with WhatsApp as an intuitive and widely used communication platform and Haptik as a trusted development partner has redefined customer engagement at Kotak Life.

Prasad Pimple | Executive Vice President & Head of Digital Business Unit
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We’re very focused on the experience of our customers and Haptik helps us make shopping and post-shopping support as stress-free and easy as possible for our customers.

Ketan Kahandal | Assistant Manager, Pepperfry
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Haptik has been pivotal in helping us explore the various engagement and sales opportunities that come with an AI-powered chatbot, firing up our sales pipeline and giving us a competitive advantage in our mission to drive exceptional customer experiences at scale.

Shrini Viswanath | Co-Founder, Upstox
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Our Strategic Partners in Driving Innovation & Excellence

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Recognized as a Leading Software Across Categories

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