Conversational AI Accelerates the Mortgage Loan Process

Industries across the spectrum are exploring the use of Artificial Intelligence (AI) for transformation. The mortgage industry is no exception.


Mortgage Chatbots are one of the most promising use cases of human-machine interaction in the mortgage industry. Technically speaking, these are software processes that help automate a task (such as loan processing, providing information about a lender, customer service, etc.) while in conversation with the end-user, serving to them dynamically and personalized.

The shift to automated customer service, while being all-pervasive, will play a vital role in accelerating the mortgage loan process.

The key is to make the process efficient while balancing the risks. 

In mortgage loan processing, several tasks are repetitive and complex. You can automate these tasks to reduce errors and improve productivity.

Conversational AI  can help you
achieve these objectives effectively


Artificial intelligence and machine learning can streamline and simplify the end-to-end process while delivering an improved consumer experience. Conversational AI, more popularly known as chatbots, can help you make the process more efficient, increase customer engagement and reduce risk from the mortgage loan process.

Visit our blog series to discover how companies can use Conversational AI to accelerate mortgage loan processes effectively. 

Chatbots offer so much more than just a conversation

Lead Generation

Convert website visitors into engaged leads using Intelligent Prompts. Provide value by guiding users about relevant financial services, and prevent users from dropping off by addressing common FAQs.

Customer Care

Provide instant support to your customers on their preferred communication channels. Reduce 90% customer care costs by automating frequently asked L1 queries. Deliver extraordinary customer experiences while simultaneously deflecting traffic from other expensive channels such as phone.

Prebuilt and optimized Smart Skills can accelerate your implementation. Discover an ROI in just a few months.

Smart Skills

Financial Lending

Choose from our comprehensive library of Smart Skills derived from key learnings & best practices, custom-made for your industry.


Smart Skill: Financial Lending

Mortgage Rates

This Smart Skill will help the user with the applicable mortgage rates

Power the entire customer journey with a digital assistant - from acquisition to support. Drive mortgage loan applications and save up to 60% in customer support costs through Live Chat & Conversational Intelligent Virtual Response.