Case Studies

Businesses across industries rely on Haptik's Conversational AI solutions to engage, acquire, service and understand customers. Here are their stories and the results they've achieved. Feel free to share the word!
Onsitego
Stepping up Customer Service with ‘Fixie’ powered by Haptik
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MI-Card
Supporting Millions of Fans with MI Buddy
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JioMart

How JioMart Handles 40% of Customer Support on WhatsApp

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StarHub

How Asia’s 3rd Largest Telco Elevated Customer Support with Haptik

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Junglee
How the Fastest Growing Gaming Company enhanced Customer Support with Haptik
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How to Use
Your Body; Your Choice. Breaking the stigma of abortion with Haptik’s AI-chatbot.
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HealthKart
Delivering On-demand Fitness using Haptik's Intelligent Virtual Assistant
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embibe
How a Leading EdTech Startup is Preparing Students for Success with Haptik IVA
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Tata
How Haptik Helped Tata Mutual Fund Achieve 58% Growth in Engagement
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jio
How Haptik enabled customer support automation for the World’s 3rd largest Telecom
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Zurich
Elevated Customer Support for the World’s Leading Insurance Company using AI
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Govt-of-india
How Haptik Built the World’s Largest WhatsApp Chatbot
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kotak
Leading Insurance Provider increases user engagement by 500%
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Oyo
How Haptik Enabled OYO to Leverage WhatsApp for Customer Service
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IIFL
How Haptik Helped IIFL Reduce its Operational Cost and Improve Customer Experience
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jio-fibre
How Reliance Jio Fiber Amplified Support on WhatsApp & Resolved 74% Queries
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Flo
How a Growing eCommerce Brand Improved Lead Generation by 317% using Haptik
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futurepay
How Haptik helped Future Pay Boost Weekly Retention by 21%
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house-of-tours
How Haptik Increased Lead Generation by 146% for a Leading Travel Brand
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dream-11
How Haptik Helped Scale Dream11’s Customer Support by 30x During IPL 2018
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grofers
How Haptik Automated Grofers’ Customer Support in Less Than 48 Hours
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Bankbazaar
How Haptik Redefined Customer Engagement for BankBazaar
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godrej
How Haptik Raised Brand Awareness for Godrej’s Advantis
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mondelez
How Haptik Augmented Mondelez India’s Seasonal Marketing Strategy
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coverfox
How Haptik Created a Conversational Customer Approach for Coverfox
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times of india
How Haptik Helped TOI Upgrade Their App User Experience
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Dr lal path labs
How Haptik Helped Dr Lal PathLabs’ Scale their Customer Support Strategy
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hdfc life
How Haptik Redefined Direct-to-Consumer Advertising for HDFC Life
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