Over the past few years, WhatsApp has emerged as the primary communication channel for many notable brands. The flexibility of the platform has allowed businesses of all sizes to leverage it to its full potential.
The Next Big Thing for Multilingual Chatbots: Hinglish
With the world moving online in the post-pandemic world, it is now more critical than ever for businesses to provide the best possible customer experiences in order to sustain in this competitive market.
7 Remarkable IVR Trends For the Year 2021 And Beyond
Customer service is the most critical factor determining whether a business will grow or suffer from customer apathy. Excellent customer service as a strategy can bring an immense competitive advantage.