In The News

This partnership enables existing Salesforce Service Cloud customers to leverage Haptik's Conversational AI technology to significantly enhance customer experience

One of the world's largest conversational AI companies announces new product to serve e-commerce brands globally - Buzzo is a multilingual voice assistant enabling better search, discovery and purchase for e-commerce websites and apps

Reliance bought a majority stake in Haptik, a startup that develops ‘conversational’ platforms and virtual assistants, in a deal worth $100 million overall.

Pandemic-fighting-chatbots. Facebook-owned messaging platform WhatsApp has been a cornucopia of Covid misinformation, frustrating government efforts to tamp down harmful messaging. 

Haptik appoints Ms. Anila Rao, General Manager Asia-Pacific to lead all go-to-market activities and expand the business. Post-pandemic, Haptik plans to set up offices in Singapore, Malaysia, and Indonesia to tap into the local market and build direct customer relationships.

Haptik announced the launch of its Conversational IVR solution in partnership with Audiocodes today. This solution is powered by Haptik's NLP and conversation flow capabilities.

The contribution of Haptik towards NLP research was recognised alongside Google Brain, OpenAI, and IBM Research. 

Haptik, one of the world's largest conversational AI companies and a Reliance Jio Subsidiary, is now a part of Google's Program for Business Messages to help enterprises delight customers. 

“The ‘MyGov Corona Helpdesk’ has been engineered to fight rumors, educate the masses and bring a sense of calm to the current chaos-like situation. 

The new unit would work on three broad themes — chatbots in the local languages, AI-enabled bots that work with WhatsApp and new tools for developers working on conversational based AI engines.

The AI-enabled MyGov Corona Helpdesk bagged two awards under the categories 'Best Innovation for Covid-19 - Society' and 'Peoples Choice Covid-19 overall winner' at CogX 2020. 

The AI-powered chatbot answers shareholders' queries on the Rs 53,125 crore rights issue, the largest in the history of India Inc, they said.

From what we know, and from what we’ve confirmed with the WhatsApp team, the MyGov Corona Helpdesk is the largest chatbot ever built in the world with over 23 million users.

Finding ways to reimagine a business-as-usual environment that minimises disruptions for the organisation requires a fine balance. A crisis opens the door to opportunities. 

Acquired by Haptik last year, Buzzo.ai enables a Conversational AI Assistant to understand a customer’s requirements and make relevant recommendations after naturally conversing with them. 

"We provide timely updates and help citizens clear their queries on Covid-19," says Kartik Poddar, Business Head, Haptik. Launched on March 20, more than 30 million people have used its services. 

Haptik brings on board Buka Gurgenidze-Steinau as VP-Cognitive Solutions. Read the press release to learn more.

Kotak Mahindra Life Insurance Company (Kotak Life) has announced the launch of its voice assistant KAYA – AI-driven conversational assistance to get instant solutions.

The WhatsApp chatbot “nCov helpdesk” will be available to answer frequently asked questions on Coronavirus.

Once again, the Finance Minister’s emphasis on machine learning, robotics, AI and IoT will help boost India’s digital journey.

In the changing workplace landscape, taking a proactive approach towards freelancers and contingent workers has become essential.

Businesses are changing the course of interacting with their customers. Major websites have started using virtual assistants for communicating with the customers.

Industry experts are unanimous that with consumers adapting to Voice there is a need to enhance customer engagement to strengthen brand presence and improve sales with the use of AI. 

Omni-channel retail, ‘Retail 2.0’ or ‘Phygital retail’, whatever term one prefers, lies at the convergence of IoT in a world where man-machine interaction will be the new normal.

Shifting focus from the competition and on to the co-existence between automation technologies and the human workforce allows the forward-looking businesses of today to be future-ready.

Artificial intelligence (AI) chatbot company Haptik, a subsidiary of Mukesh Ambani-led Reliance Industries Ltd has acquired Buzzo.ai, a Mumbai-based conversational commerce start-up.

RJDSL had acquired 87% stake in artificial intelligence (AI) chatbot company Haptik Infotech Pvt Ltd this April, has changed its arm's name to Jio Haptik Technologies Ltd.

In this article published by Deccan Herald, our Co-founder Aakrit Vaish talks about the upwards trajectory in conersational AI space in the last few years.

Haptik brings Tata Mutual Fund's Prof. Simply Simple to life and helps resolve 70% of their Customer Support queries.

Banks incorporate IVA solutions in almost every domain, including product discovery & information, application status & KYC, account information, financial advisor, CRM integration, and more.

Co-Founder & CEO Aakrit Vaish discusses 2020 business trends, including the future outlook for the E-Commerce and Retail sector, and the rise of vernacular languages in conversational interfaces. 

The possibilities of putting a mechanism in place for this are endless, but conversational AI is coming in handy even outside of office hours and within a single integrated platform.

Enterprises need to adopt more digitally engaging solutions, as the new-age workforce is digitally native and more adept at interacting with automated interfaces than before. 

Truly understand user requirements and provide expert-like guidance to nudge visitors ahead in the buyer’s journey. Our intent-based recommendation engine helps you automatically.

AI is here to make our everyday lived experiences smarter and more efficient. Some of the leading and fast-growing companies of today have made AI an integral part of their offerings. 

Our SVP & Business Head Kartik Poddar shares Haptik's growth and expansion plans. Read this article to understand how Haptik is scaling its business in international markets!

Haptik recently developed a next-gen Intelligent Virtual Assistant solution for IIFL. Read the article to learn more about the ASK-IIFL assistant. 

If you think about the typical emerging cycle for any new technology, it goes through the peak of hype and then suddenly a ‘trough of disillusionment’ where the hype is not fulfilled. 

Team Haptik welcomes on board Saumil Shah, who joins us as Vice President of Engineering, to spearhead our engineering and product delivery efforts. Read the press release to learn more.