In The News

Jio Haptik, a conversational customer relationship management (CRM) platform, Tuesday said it has enabled a WhatsApp chatbot that will allow anyone to request 5G connections based on their device compatibility and geographical proximity.

Aakrit Vaish, CEO and Co-founder of Jio Haptik, has been named as a Young Global Leader (YGL) by the World Economic Forum (WEF), an honor that recognizes exceptional individuals under the age of 40 who are addressing some of the world's most pressing problems.

The new model, which was launched on Tuesday, is presently being evaluated by companies in terms of its business potential and deployment, with the inclusion of six Indian languages offering scope for chatbot makers to build support for vernacular features into their enterprise products.

Haptik, owned by Reliance Jio Platforms, provides its GPT bot-powered proactive messaging capabilities which enables businesses to re-engage and nudge users to complete pending KYC on WhatsApp as part of the solution.

One particular technological innovation that has rapidly gained traction in recent times is ChatGPT, an AI-driven chatbot that can simulate human-like interactions with users. This cutting-edge technology has the potential to transform several industries, and India is no exception.

Customer engagement has been a major part of the marketing experience for customers, especially in the digital era. The way marketing solutions have evolved is having a huge influence on areas like AI and personalization. Working on these very features, Haptik has partnered with a bunch of technology and e-commerce companies.

According to Global Chatbot adoption statistics, over 800 million people in more than 190 countries will be using chatbots to accomplish various tasks by 2023. Several sectors have been at the forefront of utilising conversational AI technologies including e-commerce, retail, healthcare

Artificial Intelligence, Machine Learning and deep tech are revolutionizing industries across the board and the impact is being greatly felt in the arena of Voice Search. According to Statista, the global voice recognition market size is expected to grow from $10.7 billion in 2020 to $27.16 billion by 2026. 

Jio Haptik, #1 Conversational Commerce Platform with presence in APAC and the US, has announced a strategic partnership with Omnicontact BPO Services (part of the Econet Group) to accelerate customer service and power seamless digital experiences in Africa.

Brands that currently reach customers through individual apps and websites will need to add WhatsApp-based commerce as well, a report by Jio Haptik said, adding the messaging app may trump other retail channels soon.

OpenAI’s ChatGPT has taken the world by surprise — it shows what artificial intelligence (AI) is capable of and how human-like it can be. But this is not the first time that we have come across a chatbot or automation.

Who doesn't know Whatsapp? In fact, most of us cannot live apart from smartphones because of WhatsApp. What's interesting is that it is not only used to communicate every day, but also used to generate economic impact. 

In the post-pandemic era, fears of a recession and growing inflation have negatively impacted the retail sphere. And just when the world was restoring the old normal, the Ukrainian War and the energy crisis added a few more bumps on the rocky path

This partnership aims to deliver meaningful customer experiences across all conversational channels such as WhatsApp, LINE and email among others. The multilingual conversational commerce assistant can support local languages in ADA's 10 markets.

Imagine if you could order an Alexa-like voice assistant to attend to your customer queries, while you take a break from work. Now you can do this for as less as ₹1000 a month. You can now chat with your customers and answer queries easily through a virtual assistant.

The molded manufacturer seeks new CX metrics to make the organization more valuable. Delivering a superior experience to customers is a powerful arguably the most powerful differentiator that a business can deploy.

The overriding technology powering this solution is Haptik’s advanced conversational commerce capabilities and CASHe’s AI-powered bot that matches the user’s inputs and automatically facilitates a formal application along with KYC.

WhatsApp is at the heart of today’s fast-paced digital world. WhatsApp for business helps people stay on top of their shopping experience and gives them peace of mind at various stages of the buying journey.

At a staggering $22 billion, WhatsApp has been Meta’s (then Facebook) most expensive acquisition to date. The deal had caused quite a stir in the tech industry.

Haptik, the conversational commerce company, is currently at the top of the e-commerce game with its application of artificial intelligence (AI) in facilitating the interaction between users and brands.

In an exclusive interview with CNBC-TV18, Aakrit Vaish, co-founder and CEO of Haptik, said with 5G, there is going to be a significant impact in terms of the way consumers use the internet.

Jio Haptik, one of the leading conversational AI companies, is using Microsoft Azure Cognitive Services to improve existing Hindi conversational AI models and accuracy.

Using AI and chatbots, conversational commerce is on a track to bridge the gap between customers and businesses through real-time personalised support.

Artificial Intelligence or chatbot applications are the talk of the town. Over the last few years, more businesses and customers have collectively jumped on board with this revolution.

It is evident that linking technology investments and adoption with business strategies as well as close collaboration with partners are crucial to deliver success for SMBs.

A global first, JioMart on WhatsApp will enable users in India, including those who have never shopped online before, to seamlessly browse through JioMart’s entire grocery catalogue.

AI conversational platform Jio Haptik expects a minimum 10-fold growth in its revenue to USD 100 million (about Rs 800 crore) by 2026, a top official of the company said.

“Today’s chatbots efficiently conduct sales conversations in multiple languages, reaching more customers and solving their queries,” observes Aakrit Vaish.

Train travellers can now place food delivery orders on WhatsApp and get food delivered to their seats. Jio Platforms owned Haptik has tied up with Zoop India to facilitate railway passengers with food ordering and delivery on train journeys.

The co-founder and CEO of conversational AI company Haptik on the coming of age of the technology driving his company, being backed by the Reliance Group.

The term “Conversational AI” evokes an image of widely available AI-powered intelligent bots and applications. They are known to drive improved productivity for organisations of different sizes.

Listen to the eminent panel discussion comprising of Jean Damien Marie, Managing Director & Co-Head of Investments Barclays Private Bank, Kallol Banerjee, Co-founder, Rebel Foods...

Messaging mediums such as WhatsApp and Instagram are opening gateways for retailers to sell their products through direct customer conversations at scale. 

Conversational AI is a form of artificial intelligence that allows computer programs (like chatbots) to engage with humans in natural dialogues. These chatbots are mainly responsible for simulating...

The collaboration will help businesses deliver consistent and engaging customer experiences across all messaging channels using powerful analytics and AI-driven virtual assistants.

Jio Haptik Technologies Limited has appointed Mukund Seetharaman as its Chief Operating Officer (COO). In his role, Seetharaman will spearhead Haptik’s strategy and ambitious mission.

Jio Haptik Technologies on Wednesday announced the appointment of Praful Krishna as Chief Product Officer. He will spearhead Haptik’s strategic vision...

In this article, we will focus on how Conversational Commerce can help e-commerce brands battle some of the biggest challenges that eCommerce brands are facing today.

When human behavioral imprints are used to evolve artificial chatbots, machine learning modalities power them to exhibit a nearly human-level interaction.

Jio Haptik Technologies Limited announced it has been named to G2’s 2022 Best Software Awards, placing #5 on the Best Analytics & AI Products list and #23 in Best India Sellers.

Conversational AI firm Jio Haptik announced a strategic collaboration to help businesses transform customer experience and combine AI-driven automation with human-powered empathy. 

Conversational AI company, Jio Haptik has launched ‘AI Agent Assist’, an AI-powered virtual assistant that empowers agents with the information they need to resolve queries more effectively.

Haptik one of the world's largest conversational AI companies announced on Friday a strategic partnership with leading Philippines-based information, and communications technology solutions provider MDI NOVARE to facilitate the widespread use and value of AI chatbots for businesses in the Philippines.

Jio Haptik Technologies Limited, conversational AI company and subsidiary of Reliance Jio Platforms, has appointed Prashant Rao as Senior Vice President (SVP) of Customer Value & Experience.

“The goal is to make Instagram a key component of every businesses’ digital transformation strategy." The advancements in technology have transformed “Messaging” and “eCommerce”.

Big businesses are bringing Commerce to the platform where their customers spend most of their time - WhatsApp. As a result, users are more engaged in the myriad of commerce possibilities.

The global conversational AI market is expected to grow to $18.4 billion by 2026. The market is currently dominated by Big Data and NLP technologies.

Hathway, India's largest internet & cable tv operator, partnered with Haptik to build DIVA, an Interactive Virtual Assistant to drive faster customer responses, and enhance customer service.

The evolution of conversational AI and messaging channels has transformed the way brands communicate with customers. 

Haptik has launched an Intelligent Virtual Assistant on Salesforce AppExchange, that empowers customers to handle high-peaks of service requests and queries while saving cost overheads. 

Blue Prism®, a global leader in intelligent automation, has announced the expansion of its Digital Exchange (DX) platform in India to help accelerate customers’ digital transformation plans. 

Jio Haptik Technologies Limited, one of the world's largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced that Haptik has been recognized as a 'Leader' in Bots Platform & Live Chat categories in the G2 Winter 2022 report.

The contribution of Haptik towards NLP research was recognised alongside Google Brain, OpenAI, and IBM Research. 

Haptik, one of the world's largest conversational AI companies and a Reliance Jio Subsidiary, is now a part of Google's Program for Business Messages to help enterprises delight customers. 

“The ‘MyGov Corona Helpdesk’ has been engineered to fight rumors, educate the masses and bring a sense of calm to the current chaos-like situation. 

The new unit would work on three broad themes — chatbots in the local languages, AI-enabled bots that work with WhatsApp and new tools for developers working on conversational based AI engines.

The AI-enabled MyGov Corona Helpdesk bagged two awards under the categories 'Best Innovation for Covid-19 - Society' and 'Peoples Choice Covid-19 overall winner' at CogX 2020. 

The company claims this will help brands build Intelligent Virtual Assistants in a low code environment and go live within a few days. The platform has been built using insights generated from over 300 enterprise solutions that Haptik has enabled.

Reliance bought a majority stake in Haptik, a startup that develops ‘conversational’ platforms and virtual assistants, in a deal worth $100 million overall.

The AI-powered chatbot answers shareholders' queries on the Rs 53,125 crore rights issue, the largest in the history of India Inc, they said.

From what we know, and from what we’ve confirmed with the WhatsApp team, the MyGov Corona Helpdesk is the largest chatbot ever built in the world with over 23 million users.

Finding ways to reimagine a business-as-usual environment that minimises disruptions for the organisation requires a fine balance. A crisis opens the door to opportunities. 

Acquired by Haptik last year, Buzzo.ai enables a Conversational AI Assistant to understand a customer’s requirements and make relevant recommendations after naturally conversing with them. 

"We provide timely updates and help citizens clear their queries on Covid-19," says Kartik Poddar, Business Head, Haptik. Launched on March 20, more than 30 million people have used its services. 

Haptik brings on board Buka Gurgenidze-Steinau as VP-Cognitive Solutions. Read the press release to learn more.

Kotak Mahindra Life Insurance Company (Kotak Life) has announced the launch of its voice assistant KAYA – AI-driven conversational assistance to get instant solutions.

The WhatsApp chatbot “nCov helpdesk” will be available to answer frequently asked questions on Coronavirus.

Once again, the Finance Minister’s emphasis on machine learning, robotics, AI and IoT will help boost India’s digital journey.

In the changing workplace landscape, taking a proactive approach towards freelancers and contingent workers has become essential.

Businesses are changing the course of interacting with their customers. Major websites have started using virtual assistants for communicating with the customers.

Industry experts are unanimous that with consumers adapting to Voice there is a need to enhance customer engagement to strengthen brand presence and improve sales with the use of AI. 

Omni-channel retail, ‘Retail 2.0’ or ‘Phygital retail’, whatever term one prefers, lies at the convergence of IoT in a world where man-machine interaction will be the new normal.

Shifting focus from the competition and on to the co-existence between automation technologies and the human workforce allows the forward-looking businesses of today to be future-ready.

Artificial intelligence (AI) chatbot company Haptik, a subsidiary of Mukesh Ambani-led Reliance Industries Ltd has acquired Buzzo.ai, a Mumbai-based conversational commerce start-up.

RJDSL had acquired 87% stake in artificial intelligence (AI) chatbot company Haptik Infotech Pvt Ltd this April, has changed its arm's name to Jio Haptik Technologies Ltd.

In this article published by Deccan Herald, our Co-founder Aakrit Vaish talks about the upwards trajectory in conersational AI space in the last few years.

Haptik brings Tata Mutual Fund's Prof. Simply Simple to life and helps resolve 70% of their Customer Support queries.

Banks incorporate IVA solutions in almost every domain, including product discovery & information, application status & KYC, account information, financial advisor, CRM integration, and more.

Co-Founder & CEO Aakrit Vaish discusses 2020 business trends, including the future outlook for the eCommerce and Retail sector, and the rise of vernacular languages in conversational interfaces. 

The possibilities of putting a mechanism in place for this are endless, but conversational AI is coming in handy even outside of office hours and within a single integrated platform.

Enterprises need to adopt more digitally engaging solutions, as the new-age workforce is digitally native and more adept at interacting with automated interfaces than before. 

Truly understand user requirements and provide expert-like guidance to nudge visitors ahead in the buyer’s journey. Our intent-based recommendation engine helps you automatically.

AI is here to make our everyday lived experiences smarter and more efficient. Some of the leading and fast-growing companies of today have made AI an integral part of their offerings. 

Our SVP & Business Head Kartik Poddar shares Haptik's growth and expansion plans. Read this article to understand how Haptik is scaling its business in international markets!

Haptik recently developed a next-gen Intelligent Virtual Assistant solution for IIFL. Read the article to learn more about the ASK-IIFL assistant. 

If you think about the typical emerging cycle for any new technology, it goes through the peak of hype and then suddenly a ‘trough of disillusionment’ where the hype is not fulfilled. 

Team Haptik welcomes on board Saumil Shah, who joins us as Vice President of Engineering, to spearhead our engineering and product delivery efforts. Read the press release to learn more.