In The News

Reliance bought a majority stake in Haptik, a startup that develops ‘conversational’ platforms and virtual assistants, in a deal worth $100 million overall.

Acquired by Haptik last year, Buzzo.ai enables a Conversational AI Assistant to understand a customer’s requirements and make relevant recommendations after naturally conversing with them – essentially simulating the behavior of an in-store sales assistant.

The AI enabled MyGov Corona Helpdesk bagged two awards under the categories 'Best Innovation for Covid-19 - Society' and 'Peoples Choice Covid-19 overall winner' at the recently held CogX 2020, which is a prestigious global leadership summit and festival of AI and Emerging Technology held annually in London

“The ‘MyGov Corona Helpdesk’ has been engineered to fight rumors, educate the masses and bring a sense of calm to the current chaos-like situation. We are committed to assisting the government with all our possible strengths and resources and hope that this chatbot can help the GoI spread the right information across the nation,” Aakrit Vaish, co-founder and chief executive of Haptik.

The AI enabled MyGov Corona Helpdesk bagged two awards under the categories 'Best Innovation for Covid-19 - Society' and 'Peoples Choice Covid-19 overall winner' at the recently held CogX 2020, which is a prestigious global leadership summit and festival of AI and Emerging Technology held annually in London

The chatbot, the first one rolled out for a public offering, has been developed by Jio Haptik Technologies, sources in know of the development said. The company is using Artificial Intelligence (AI) to assist investors in the Indian stock markets for the first time.

From what we know, and from what we’ve confirmed with the WhatsApp team, the MyGov Corona Helpdesk is the largest chatbot ever built in the world with over 23 million users.

The new unit would work on three broad themes — chatbots in the local languages, AI-enabled bots that work with WhatsApp and new tools for developers working on conversational based AI engines.

Finding ways to reimagine a business-as-usual environment that minimises disruptions for the organisation requires a fine balance. A crisis opens the door to opportunities. With the focus on kickstarting economies, the use of technology can be a vital aid in clearing the cobwebs of the last few months and starting afresh.

Reliance bought a majority stake in Haptik, a startup that develops ‘conversational’ platforms and virtual assistants, in a deal worth $100 million overall.

Haptik has added the founding team of Los Angeles based Conversational AI startup Convrg, to expand operations in North America. Read on to learn more about Haptik's global push.

"We provide timely updates and help citizens clear their queries on Covid-19," says Kartik Poddar, Business Head, Haptik. Launched on March 20, more than 30 million people have used its services. The bot has answered more than 60 million queries.

Acquired by Haptik last year, Buzzo.ai enables a Conversational AI Assistant to understand a customer’s requirements and make relevant recommendations after naturally conversing with them – essentially simulating the behavior of an in-store sales assistant.

Haptik brings on board Buka Gurgenidze-Steinau as VP-Cognitive Solutions. Read the press release to learn more.

KAYA provides 24X7 assistance and easy instant solutions to consumers thereby enhancing customer experience by resolving queries about premium payment, policy renewals, policy statements, policy information and bonus/fund value.

The WhatsApp chatbot “nCov helpdesk” will be available to answer frequently asked questions on Coronavirus.

Various CEOs and MDs Quick Heal, Haptik, Pulp Strategy, TCL The government's focus on technology, digitisation and AI is a welcome move

Gig workers are more likely to join companies that offer intangible incentives. Access to learning resources, training sessions, upskilling and reskilling programs, and social events are great ways to attract contract workers and freelancers.

With artificial intelligence at the helm of transition, businesses are changing the course of interacting with their customers. Major websites have started using virtual assistants for communicating with the customers.

Emphasising on the need for brands to adapt, Aakrit Vaish, CEO and Co-founder, Haptik, says, “Enterprises today have started identifying the true use cases that intelligent virtual assistants can solve effectively and efficiently.

Omni-channel retail, ‘Retail 2.0’ or ‘Phygital retail’, whatever term one prefers, lies at the convergence of IoT in a world where man-machine interaction will be the new normal.

When humans collaborate with technology, magic happens. Shifting focus from the competition and on to the co-existence between automation technologies and the human workforce allows the forward-looking businesses of today to be future-ready.

Artificial intelligence (AI) chatbot company Haptik, a subsidiary of Mukesh Ambani-led Reliance Industries Ltd, announced on Tuesday that it has acquired Buzzo.ai, a Mumbai-based conversational commerce start-up.

Reliance Industries Ltd, which through its subsidiary Reliance Jio Digital Services Ltd (RJDSL) had acquired 87% stake in artificial intelligence (AI) chatbot company Haptik Infotech Pvt Ltd this April, has changed its arm's name to Jio Haptik Technologies Ltd.

In this article published by Deccan Herald, our Co-founder Aakrit Vaish talks about the upwards trajectory in conersational AI space in the last few years.

Haptik brings Tata Mutual Fund's Prof. Simply Simple to life and helps resolve 70% of their Customer Support queries.

From the chatbots that conveniently resolve your queries to those messages that inform you about great deals and cashbacks on the gadget you were searching for a while, new-age technologies have made our life easier than ever before

In this Business Line (aka The Hindu Business Line) article, our Co-Founder & CEO Aakrit Vaish discusses 2020 business trends, including the future outlook for the E-Commerce and Retail sector, and the rise of vernacular languages in conversational inferfaces. Read more:

In today’s digital age, the possibilities of putting a mechanism in place for this are endless, but conversational AI is coming in handy even outside of office hours and within a single integrated platform.

Haptik, one of the world's largest conversational AI companies helps organisations automate critical business functions such as customer support, lead generation, etc.

To ensure that we build a digital-first workplace environment, one needs to address the fundamental aspect of employee engagement, especially with the millennial workforce, which puts significant value on this aspect before joining an organization.

Truly understand user requirements and provide expert-like guidance to nudge visitors ahead in the buyer’s journey. Our intent-based recommendation engine helps you automatically.

AI is here to make our everyday lived experiences smarter and more efficient. To the same end, some of the leading and fast-growing companies of today have made AI an integral part of their offerings. Without further ado, let’s take a closer look at how top brands are transforming different industries through AI.

Our SVP & Business Head Kartik Poddar in talks with The Economic Times shares Haptik's growth and expansion plans. Read this article to understand how Haptik is scaling its business in international markets!

Haptik recently developed a next-gen Intelligent Virtual Assistant solution for IIFL. Read the article by Economic Times CIO - ETCIO to learn more about the ASK-IIFL assistant, and how it has transformed IIFL’s customer support experience.

If you think about the typical emerging cycle for any new technology, it goes through the peak of hype and then suddenly a ‘trough of disillusionment’ where the hype is not fulfilled. It is during this phase that people truly start understanding what the specific technology may actually work well for.

We've added yet another exceptional member to our growing family! Team Haptik welcomes on board Saumil Shah, who joins us as Vice President of Engineering, to spearhead our engineering and product delivery efforts. Read the press release to learn more.

Haptik is the only Asian brand among the Top 16 Global Solution Providers featured in Opus Research’s report, “Decision Maker’s Guide to Enterprise Intelligent Assistants”. For more on this exciting development, read on! Deccan Chronicle Holdings ltd.

The acquisition will enable Mumbai-based startup Haptik to further enhance voice and chat commerce solutions for its customers globally, and leverage the platform to power multilingual experiences.

Technology is poised to impact the construction industry like never before. From cloud-based collaboration to robots and IoT, here’s what the construction space is betting on.

The conversational AI world is now driven by an entirely new concept of Intelligent Virtual Assistant solutions (IVAs), and 2020 is the year when they finally burst onto the scene.

Read about how technology has turned out to be, and continues to become, a crucial element of our lifestyles. To the same end, it becomes imperative to know the latest technological developments in the market and the brands that are driving them for us.

Young people are highly engaged, opinionated. Yet, this expression is not being properly leveraged to generate action of any kind. This is the essential function of chatbots.

Read about how technology has turned out to be, and continues to become, a crucial element of our lifestyles. To the same end, it becomes imperative to know the latest technological developments in the market and the brands that are driving them for us.

Enterprises all over the world have realised that AI-driven solutions are probably the best tool to enable operations across departments to function in the way they were meant to do.