Enterprise Security

Haptik's Commitment to Data Security & Privacy

Customers' data security is our #1 priority. Haptik is compliant with military-grade security standards & privacy regulations, proven to handle confidential data with top-notch security.

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Security & Compliance that Exceeds Industry Standards

Haptik is a security-first company that protects your data and makes sure the end-users feel confident while using our products & services.

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Built to Handle Global Scale

Highly scalable and available systems with fault tolerance and horizontal scaling capabilities. Haptik continuously monitors the application performance and smartly detects a surge in traffic to scale the systems without human intervention, with constantly maintaining 40% of buffer capacity and cloud quota on any given day.

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GDPR Ready

Protecting customer information is of the highest priority to us. Haptik’s platform and data privacy policies and processes comply with the various provisions of GDPR, PDPA, and all other renowned privacy compliances.

  • Stringent access controls, data subject rights, data anonymization.

  • Quarterly audits to improve our data privacy posture.

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Leading the way with ISO 27001:2013

Our security management program is robust, comprehensive and diligently follows ISO/IEC 27001:2013 framework for establishing, implementing, and maintaining both physical & technical controls to safeguard risks to the organization and information. Haptik is ISO 27001:2013 certified, which demonstrates our commitment to information security at all levels.

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Enterprise-grade Cloud Security

Haptik has a superior enterprise-grade architecture design and practices deployed on the world’s most secure cloud platforms - Azure & AWS. 

  • Physical access is restricted to authorized personnel. 

  • Premises are monitored and access is also logged.

  • We deploy security incident alerting & management for all our components and systems.

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Uptime & SLA

Haptik guarantees 99.9% uptime with technical on-call teams working 24x7 round the clock to make sure we always respond to incidents without failure.

  • Response time to critical incidents is within a few minutes.
  • Systems engineered to stay active even during multiple server failures on the Cloud Platform provider’s end. 
  • Handled over 3 billion conversations and continue to handle millions of concurrent conversations on a daily basis without compromising our systems.
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Encryption of Data in Transit and at Rest

All communication to our systems is strictly done over HTTPS, adhering to SHA-256 based certificates.

While at rest, AES-256 encryption is used to keep the data secure, ensuring that even if AWS or Azure data centers are attacked, it won’t be a threat to our customers and end-users’ data. The encryption algorithms that we use in various components of the system are also FIPS 140-2 compliant.