AI Chatbot, Conversational AI

AI Chatbot : Transforming Customer Experience in Southeast Asia

In a digitally transforming era like 2021, artificial intelligence (AI) has become increasingly capable of driving customer experience across various business functions, making human tasks not only easier but also more efficient and cost-effective.

27 Aug 21

AI Chatbot, Conversational AI

The need for AI Chatbot in Customer Self-Service

In today’s digital reality, customers expect resolution in no time.

They prefer to go with the easiest mode of communication whenever they need help. No matter how common or complex their query is, they just need to get the job done - without having time to wait over prolonged chat conversations.

11 Aug 21

AI Chatbot, Industry Viewpoint, Conversational AI

How to pick the right use-cases for your Chatbot

When Artificial Intelligence (AI) became viable for enterprises, it was only a matter of time before businesses turned to AI-powered IVAs and Chatbots as smarter conversational solutions to meet the ever-growing customer expectation.

06 Jul 21