Your brand needs a virtual assistant, and you have the opportunity to build it - that’s great. But one of the burning questions on your mind right now might be - where do you even start?
The first step that you absolutely need to get right is use-case selection. Picking the right use-cases before you start investing in building a chatbot is critical to the success of your bot. Building a bot is a time-consuming and extensive exercise and spending all that effort building the wrong use-cases could be detrimental to the success of your Conversational AI Journey.
“If you don’t have the time to do it right, when will you have time to do it over?” — John Wooden
But figuring this out isn’t as easy as it sounds. It usually takes weeks and months of intensive planning, research, and ideation. You would have to talk to multiple teams, manually go through heaps of past conversations, tickets, calls, etc. to arrive at your key use-cases & customer queries.
Get it right the first time with Intent Discovery
You already know what your customers want and ask for. Your brand has been interacting with customers through tickets, existing chat data since the start. So why not use existing sources of information to build your bot and get it right the first time itself?
Intent Discovery uses your existing information sources like your previous chat transcripts, support tickets, and knowledge base to train your bot. Your chat transcripts and support tickets act as a corpus of information that will act as a guiding rod to help us select top use-cases. It also can be used as training data so that you don't have to individually add intents to the bot. Not only will it eliminate your manual guesswork, but it also gives you a faster time to value by 3-4 weeks.
Don’t take our word for it - try it yourself.
- Go to your ticketing or helpdesk portal.
- Export a CSV file of support tickets or past chatbot conversations from the last 2 months.
- Upload it in the form below
Within 24 hours, we will send you an email report from our AI-driven clustering analysis containing all the top potential use-cases that your customers might ask your bot. Not just that, to simplify your life further, we also provide the sample queries which act as top-class training data for the chatbot.