AI Chatbot, Conversational AI

Chatbot Vs. Intelligent Virtual Assistant - What's the difference & Why Care?

Implementing a Conversational AI solution is integral for businesses that want to improve their Customer Experience. With the right strategy, you can engage with customers in human-like conversations while being cost-effective. However, with a plethora of solutions available, most CX and Digital Transformation professionals get confused between ‘chatbots’ and ‘intelligent virtual assistants’. 

10 May 21

AI Chatbot, Conversational AI, Insurance Chatbot

How Is InsureTech Helping CIOs Fulfill Changing Expectations?

The digital transformation across the industries changes the traditional roles and responsibilities of CIOs, and InsureTech is no exception. Traditionally, the CIO role focused on the Information Technology (IT) strategy, initiatives, and implementation.

05 May 21

AI Chatbot, Conversational AI, Ecommerce Chatbot

How to Build a Chatbot for e-commerce

What is an e-commerce Chatbot?

An e-commerce Chatbot is an Intelligent Virtual Assistant (IVA) powered with Artificial Intelligence and Machine Learning capabilities. It is designed to transform the digital shopping experience for customers while increasing revenue and reducing costs for e-commerce businesses.

19 Apr 21