Artificial Intelligence (AI) is changing our world, especially the way we interact. AI-powered chatbots are soon becoming a norm for most brands across the globe.
With NLP (Natural Language Processing), AI chatbots have become equipped to understand the customer's intent, study its interaction history and then provide a personalized response to a query.
There is continuous advancement focused on making chatbots more multilingual, training them to understand cultural nuances and colloquialisms with the sole intention of making conversations with them as human-like as possible.
Today, companies use AI chatbots for lead generation, engagement, customer support, in-store experience replication, personalized recommendations, selling, and much more. And chatbots are predicted to save businesses $8billion by 2022.
If you want to implement the best chatbot solution for your business and are looking for inspiration then we have made your job a lot easier. Here we have made a list of the best chatbot solutions implemented by India's leading brands across sectors, which will help you understand the real-life use cases of how chatbots are helping in driving business objectives.
Here are our top 10 picks of India's best chatbots:
- WhatsApp Chatbot by JioMart
- Biba Assist by Biba
- Nykaa Intelligent Virtual Assistant
- Jeep Support
- Trip Planner by Travel Triangle
- Dr. Lal PathLabs Intelligent Virtual Assistant
- Borosil Virtual Assistant
- EVA by HDFC
- Tally's Intelligent Virtual Assistant
- MyGov Corona Helpdesk WhatsApp Chatbot by Government of India
#1 WhatsApp Chatbot by JioMart
JioMart is an offline to online grocery service that allows you to order online, after which the product is delivered from a nearby local store. When JioMart was experiencing 3x more traffic than expected. They realized the need for automation to augment their customer support, which led to deploying a WhatsApp chatbot that scales customer support efforts and delivers a highly efficient user experience. The chatbot helps resolve critical use cases such as check order status, delay in delivery, replacement request, refund-related query, and more.
#2 Biba Assist by Biba
To create an in-store experience for its visitors, Biba has brought Biba Assist on its digital platforms. The Intelligent Virtual Assistant assists its visitors in finding their perfect outfits based on occasion and preference. It helps them locate the nearby store if they plan to visit, plays the role of customer support by tracking orders and refund statuses, and addresses cancellation and replacement requests.
All-in-all it helps the brand give its customers an enriching shopping experience from the comfort of their homes.
#3 Nykaa Virtual Assistant
Beauty product buying needs to be an engaging and personalized experience. To cater to this demand, Nykaa has deployed an AI chatbot aimed at helping customers find products that are best suited to their needs.
Once the visitor has chosen the category they want to explore, it shows the option of scheduling a free video consultation with one of their beauty experts to discuss specific needs. But if someone is wary of video calling and prefers chatting, the assistant recommends solutions based on parameters like budget, a product used in the past, etc.
E.g., Suppose someone is looking for shampoo. They need to give information about the type of scalp, the brands used earlier, their experience with it, budget, etc., to the chatbot to provide the best recommendation.
#4 Jeep Support
Jeep Support, as the name suggests, is a support chatbot. The chatbot helps the existing car buyers to find the nearest dealer or workshop and assists in registering complaints.
Whereas, for a new customer, it gives an option of e-booking, scheduling a test drive, and also shares information regarding the variants available and other such details.
It engages visitors by sharing interesting facts about the brand's legacy and promotes the Jeep driving community.
#5 Trip Planner by Travel Triangle
Travel planning is stressful; who doesn't need their personal travel planner? Travel triangle has solved this exact problem for its customers with the help of its Trip Planner Virtual Assistant, which helps visitors plan an entire holiday based on their preference of location, occasion, company, activities, budgets, etc. The assistant is deployed both on its website and the app.
It also assists in preparing a day-to-day itinerary for the vacation. And if you are looking for a completely customized package, it conveniently routes it to a travel expert.
#6 Dr. Lal PathLabs Virtual Assistant
With the pandemic, health has taken precedence. And today, more and more people prefer to get their health needs catered to without physically going to a medical facility. Dr.Lal PathLabs intelligent chatbot helps its customers with COVID-related information, locating the nearest center, tracking reports, etc. It also guides about the various tests and their pricing.
#7 Borosil Virtual Assistant
Even though buying cookware seems like a pretty simple task, it isn't. To many people's surprise, there are plenty of variants available. To simplify this process, Borosil has implemented an Intelligent Virtual Assistant that will assist its visitors to get what they are looking for in minimum steps reducing the hassle of going through multiple web pages. The assistant also helps in warranty registration and provides after-sales support.
#8 EVA by HDFC
Navigation of a banking website with its plethora of offerings is a tiresome process. Getting even trivial information looks like a mammoth task that will take too much time. To free customers from this directionless searching, multiple clicks, and hours of waiting on calls to reach an agent, HDFC has introduced EVA (Electronic Virtual Assistant), India's first and largest AI-powered banking chatbot.
EVA is available 24/7 to help customers get information about their accounts, cards, or any other service they have enrolled in or are interested in knowing. It assists in bill payments, registers complaints, and much more. It is also present on Google Assistant and Amazon Echo devices.
#9 Tally's Virtual Assistant
For a B2B enterprise, providing its customers personalized and unified customer experience is a must. Tally's Intelligent Virtual Assistant is aimed at delivering precisely this.
It engages visitors when they land on the website, addresses routine queries, and encourages them to schedule a demo with the sales team. It also promotes product launches, feature updates, exciting news, and alerts to improve user engagement.
#10 MyGov Corona Helpdesk Chatbot
The COVID-19 pandemic shook the world. During the crisis, people needed access to accurate and reliable information about the coronavirus. MyGov Corona Helpdesk – the official Government of India chatbot, was developed with the same intention in mind.
The WhatsApp chatbot answers COVID-19 queries, provides tips, offers preventive measures to stay safe, and shares the latest updates and advisories from the Ministry of Health. The WhatsApp chatbot was also made available in Hindi to increase its reach. As the vaccination drive started across the country, the chatbot upgraded to enable millions of Indians to book vaccinations slots and download their vaccine certificates.
To sum up
These real-life use cases show that with AI chatbots, the possibilities are endless. Depending on the business objectives, chatbots can help brands improve their CX, unlock new sales channels, or be an ally to the support team.
Conversational AI is continuously evolving the way we communicate, and Haptik has been at the forefront of this revolution. With 4B+ Conversations and 300+ solutions deployed across the industries. Leading brands like HDFC, Jio, Tata, Disney Hotstar, OYO, OLA, HP, and KFC have shown their trust in Haptik.
This experience and expertise equip Haptik to design the best chatbot solution for your brand.