Haptik’s Intelligent Virtual Assistants (IVA) are built to understand industry and domain-specific context, solving specific problems end to end with the objective of improving CSAT & NPS.
Haptik’s natural language engine leverages the power of more than 3 billion interactions to enable custom industry-specific AI models ensuring a truly intelligent and frictionless user experience.
Ready to go with pre-trained use cases, Haptik’s library of hundreds of modular Smart Skills ensures not only the fastest time to market but also deep, engaging conversations, superior CX, and business conversions.
Real-time reporting of how users interact with your IVA and what's limiting their experience, enabling continuously supervised and unsupervised improvement of the virtual assistant.
Because customers often contact us with the same kind of requests, we have been able to achieve greater business efficiency by driving a number of these queries to Zuri. In addition to the positive response from our customers, Zuri has helped us to offer 24×7 support to complement our HelpPoint timings and ensure we are there when our customers need us the most. Zuri will become an even more important member of our team as we extend the channels and use cases that she is able to handle.
— Mark Cady, Head of Operations, Zurich International
At Healthkart, our customers and their requirements are our #1 priority. During COVID-19, we saw a surge in user queries around nutrition, fitness, and immunity-boosting products and we decided to build dedicated chat flows for this. Using Haptik’s drag & drop IVA builder, we created chat flows to provide tailored product recommendations and nutritional advice, thereby enabling higher engagement and enhancing the user experience across all touchpoints.
–Ashish Gayakwar, Senior Product Manager at HealthKart.
Haptik is a fantastically committed team. They truly understand their business and they go really deep to understand their customers’ issues. Combining human empathy with AI has been instrumental in bringing life to our IVA. As we add new customers every day, the IVA seamlessly handles 70% of query flow, helping us achieve incredible customer satisfaction rates, exceeding anything ever seen before.
— MVS Murthy, Head – Marketing & Digital, Tata Asset Management Ltd.
Timely and right communications have been a key pillar in our ﬁght against COVID19. This has been greatly strengthened with Haptik’s ability to build an AI assistant in record time that has been handling millions of diverse queries in both English and Hindi. The helpdesk has been successfully catering to millions of WhatsApp users in India and has been immensely valuable in helping us keep our citizens rightly informed.
— Abhishek Singh, President & CEO, National eGovernance Division (NeGD)
“Haptik’s Intelligent Virtual Assistant has been very beneficial for us in terms of automating user engagement and regular support. We’ve been able to seamlessly manage surges in user queries. Haptik’s automation features and powerful recommendations have improved our first response time and successful query resolution, without compromising on CSAT scores. Overall, this has improved our user communication and customers are happy.”
– Karan Avasthi, Sr Vice President – Growth at Embibe