Drive Business Efficiency at Scale with Generative AI

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Integrate Gen AI into your marketing, support and operations to boost ROI, elevate customer satisfaction, optimize costs, and reduce time-to-value.

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Trusted by 500+ Leading Brands

Streamline Efficiency with Seamless Human-AI Collaboration

Harness generative AI for quick & personalized experiences

AI Products
AI Services

Gen AI Q&A
Gen AI Sales Assistant
Agent Co-pilot
WhatsApp CRM

Build a Gen AI
Assistant in No Time

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Point your AI assistant to your support content & offer fast, accurate, and personalized assistance to resolve diverse customer queries.

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Guide Purchases with AI Assistant

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Offer tailored buying guidance, product recommendations & pre-purchase support with the touch of human sales assistant.

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Holistic Agent Support Powered by AI

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Reimagine agent efficiency with AI-powered chat summaries and response suggestions for faster query resolution and higher customer satisfaction.

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Grow Your Business with WhatsApp Business API

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Track and resolve user queries on WhatsApp, and tailor interactions to scale lead generation and reduce acquisition costs.

Explore WhatsApp CRM

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Build a Gen AI
Assistant in No Time

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Point your AI assistant to your support content & offer fast, accurate, and personalized assistance to resolve diverse customer queries.

Explore Gen AI Q&A

Guide Purchases with AI Assistant

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Offer tailored buying guidance, product recommendations & pre-purchase support with the touch of human sales assistant.

Explore Gen AI Sales Assistant

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Holistic Agent Support Powered by AI

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Reimagine agent efficiency with AI-powered chat summaries and response suggestions for faster query resolution and higher customer satisfaction.

Explore Agent Co-Pilot

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Grow Your Business with WhatsApp Business API

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Track and resolve user queries on WhatsApp, and tailor interactions to scale lead generation and reduce acquisition costs.

Explore WhatsApp CRM

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Ideate
Build
Scale

Build Robust AI Strategy

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Craft a strategic AI roadmap tailored to your business needs. We pinpoint high-value use-cases, recommend optimal AI models, and ensure your solutions deliver maximum impact and ROI.

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Tailor Gen AI Solutions

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Our team's in-depth knowledge of AI development and implementation empowers us to assist you in crafting optimal data architectures, fine-tuning your models, and bringing your most ambitious AI projects to life.

Explore Custom Gen AI Applications

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Deploy & Monitor

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We offer end-to-end support for successful deployment of the Gen AI model along with proactive application monitoring, ensuring low latency, high scalability, and peak performance.

Explore Generative AI Services

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Build Robust AI Strategy

ideate_10_6

Craft a strategic AI roadmap tailored to your business needs. We pinpoint high-value use-cases, recommend optimal AI models, and ensure your solutions deliver maximum impact and ROI.

Explore Generative AI Services

Tailor Gen AI Solutions

build_10_6

Our team's in-depth knowledge of AI development and implementation empowers us to assist you in crafting optimal data architectures, fine-tuning your models, and bringing your most ambitious AI projects to life.

Explore Custom Gen AI Applications

Deploy & Monitor

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We offer end-to-end support for successful deployment of the Gen AI model along with proactive application monitoring, ensuring low latency, high scalability, and peak performance.

Explore Generative AI Services

Solutions for Every Industry

Industry-specific use cases designed to increase leads, transactions, repeat purchases and operational efficiency

Retail

Fintech

Insurance

Healthcare

Travel & Hospitality

Media & Entertainment

Education

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Retail

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Tira, a personal care brand, partnered with Haptik to build a Generative AI-powered Assistant that could engage in natural conversations with buyers and help them find the right products. With conversational product discovery and personalized product recommendations enabled, the AI Assistant offers a seamless shopping experience leading to higher purchases and improved loyalty.

Solutions for Retail & eCommerce

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Fintech

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Upstox, one of Asia’s leading investment platforms, was inundated with large volumes of support queries overwhelming its support infrastructure. It partnered with Haptik to build a self-serve Gen AI Assistant to provide unparalleled customer service. Haptik’s solution helped Upstox achieve an automation rate of 77% and alleviate agent load by 85%.

Solutions for Fintech

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Insurance

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Kotak Life Insurance caters to 46 million customers with wide range of products for protection, annuity, retirement, savings, and investment. It collaborates with Haptik to optimize end-to-end insurance buying process for customers on WhatsApp. By implementing Flows, Kotak Life has improved lead generation by 400% while reducing drop-offs and maximizing task completion.

Solutions for Insurance

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Healthcare

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Jio Health Hub had a goal to increase user engagement and registrations, as well as provide proactive support. With Haptik's help, JIVA was created- a WhatsApp virtual assistant that led to a 21% growth in unique users.

Solutions for Healthcare

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Travel & Hospitality

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Club Mahindra, a hospitality company, partnered with Haptik to build a virtual assistant that could help travelers make travel bookings seamlessly - by interacting with the AI Assistant. Ask clarifying questions, sift through wide-ranging properties, and make property bookings by submitting details such as guests, amenities required, and so on.

Solutions for Travel & Hospitality

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Media & Entertainment

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The goal of Disney Hotstar was to provide scalable customer support with a fast and supremely efficient customer experience. Haptik built an intuitive WhatsApp chatbot that resulted in a 97% improvement in query resolution time, reducing first response time from three hours to 30 seconds.

Solutions for Media & Entertainment

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Education

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Ryan International, a leading education institution, uses WhatsApp as a channel to regularly update students and push them further in their learning journey. The chatbot sends reminders, tips, progress reports, and learning materials on a regular basis.

Solutions for Ed-tech

Why Partner with Haptik

500+ companies have partnered with Haptik to grow their business

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Decade of
AI Expertise

Decade of experience in AI and building custom models. Our domain expertise spans across various sectors, including retail and e-commerce.

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Enterprise Grade
Security

We’ve our own constitution and data masking capabilities, which are part of every prompt, to ensure utmost confidentiality of PII data or sensitive information.

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Cost
Optimization

We implement caching, token optimized efficient prompting, fine tuning & more to build cost optimal solutions.

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Accuracy &
Hallucination Control

Our robust, multi-faceted approach to managing hallucinations ensures high accuracy as well as dependable and trustworthy outcomes.

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We partnered with Jio Haptik with the foremost aim of empowering our customers with smart buying guidance, powered by AI. It’s helped Tira cultivate strong customer relationships and elevate the end-to-end customer experience at scale.

Heena Chhapru | Head of Customer Service, Tira

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Partnering with Haptik has helped us revolutionize our customer experience and brought us closer to our goal of serving our customers in the most hassle-free safe & transparent way.

Chetana Kotian | Project Manager, Eureka Forbes

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Our collaboration with WhatsApp as an intuitive and widely used communication platform and Haptik as a trusted development partner has redefined customer engagement at Kotak Life.

Prasad Pimple | Executive VP & Head of Digital Business Unit, Kotak Life

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Prasad Pimple

We’re very focused on the experience of our customers and Haptik helps us make shopping and post-shopping support as stress-free and easy as possible for our customers.

Ketan Kahandal | Assistant Manager, Pepperfry

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Haptik has been pivotal in helping us explore the various engagement and sales opportunities that come with an AI-powered chatbot, firing up our sales pipeline and giving us a competitive advantage in our mission to drive exceptional customer experiences at scale.

Shrini Viswanath | Co-Founder, Upstox

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Shrini Viswanath