Conversational AI for better CX within the Insurance Industry

Ready-to-use Smart Skills

 

People often perceive insurance as a complex maze of quotes, policy options, terms and conditions, and claims processes. There is a sense of complexity and opacity around insurance; they are often unsure what they're buying and its specific benefits.

Haptik Smart Skills are pre-defined processes that take clients through common business problems & questions like filing a claim or getting a quote.

Industry rich AI and natural language understanding (NLU) pre-built skills, crafted by Conversation Designers, solve not only your critical business problems but also help reduce the time-to-market.

Pre-identified live agent handover with custom insurance-specific integrations with leading CRM platforms and tools.

Lead Generation

Customers can ask an insurance chatbot any query using the words or phrasing of their choice – the Natural Language Understanding (NLU) capabilities of the assistant ensures that it understands the customer’s query perfectly and instantly

It enables prospective customers to explore the complex web of technical terms, rates, terms & conditions, and other crucial information in a seamless conversational manner.

AI chatbots inquire visitors with intelligent prompts, keep them engaged by answering their queries and offering relevant information.

With a virtual assistant, the prospective customer can simply provide their details over the course of a conversation, rather than having to fill up a long, static lead form.

Conversational Commerce

Haptik helps you implement a 24/7 AI-driven recommendation engine for insurance products that serves as your users' personal shopping expert. The result?

Greater engagement across every stage of the buyer's journey while improving add-to-carts, maximizing digital sales, and an ever-increasing base of loyal customers.

With an AI-powered recommendation engine in place, a virtual assistant can engage the customer in a conversation about their insurance needs, build a profile based on their responses, and make personalized policy recommendations.