Make Insurance Buying, Renewal, & Support a Breeze
Meet the expectations of insurance buyers and policyholders with a seamless, on-demand, and personalized experience with insurance chatbots.
Engage & Empower Policy Buyers
Use chatbot prompts to engage customers with
insurance policy optionsand advise them on a case-by-case basis.
- Accelerate the process of acquiring customers by matching their policy requirements with suitable policy plans.
- Use conversational data to get a comprehensive view of prospects and use the insights to re-engage and answer follow-up questions.
Make Premium Payments Hassle-Free
- Intuitively guide policyholders through the premium payment process and remove complexities along the way.
- Introduce upselling and cross-selling options by matching your recommendations with what the customers are buying.
- Offer personalized policy recommendations that drive higher conversions and happier customers.
Offer Dedicated, On-Demand Support
- Reduce costs while handling a large volume of queries without human intervention while still ensuring instant resolution to drive customer satisfaction.
- Improve the efficiency of claims processing through automation where a policyholder communicates the nature of the claim and the bot initiates it.
- Enable a smooth agent hand-off in real-time, helping customers speak with a human agent to clarify their key concerns.
Enhance Insurance Buying Experience
Make it seamless to purchase policies, process claims, and get support
Pre-built Conversation Workflows
Leverage Haptik’s library of 100+ pre-built conversation workflows to streamline insurance-related processes.
Proactively engage with policy buyers and offer them the right policy options matching their requirements.
Support for 130+ Languages
Cater to policyholders and buyers from across geographies by using chatbots that support 130+ languages.
Escalate queries that require human intervention and offer instant resolution to drive customer satisfaction.
Relevant reads for Insurance industry