I N T R O D U C I N G

Generative AI Consulting & Services

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Our Approach

Building scalable Gen AI solutions

Picking the
Right Problem

We help you prioritize the right problem to solve, rather than retrofitting LLMs to any situation.

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Proof of
Concept

Before investing significant resources, we conduct a POC to ensure LLMs deliver the desired outcomes.

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Customization
& Integration

Understanding unique enterprise needs, we specialize in customizing LLMs for specific use-cases.

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Hyper
Testing

Rigorous testing is conducted to identify and fix bugs, ensuring the solution’s reliability.

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Deployment
and Monitoring

Monitoring performance and impact on business goals is critical to ensuring long-term success.

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How Our Customers are Innovating & Scaling with Gen AI

Get a sneak peek into Haptik's recent Generative AI solutions

Q&A Assistant
Search & Recommendation
Agent Co-Pilot
Catalog Enhancement
Chat Transcript Analysis
Fashion Trends Forecasting

Q&A
Assistant

For a leading fintech platform, we tapped into its goldmine of unstructured data to build a comprehensive Gen AI Assistant.

Using retrieval-augmented generation (RAG), our Gen AI Assistant facilitates seamless customer self-service and produces precise and reliable responses, reducing hallucinations.

Business Outcomes

Ramped up support efficiency as well as reducing agent dependency.

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Search &
Recommendation

We’ve joined hands with an automobile client to build an LLM-powered search & recommendation engine.

It can respond with precise product recommendations using embeddings to sift through the product catalog for the best match. Its in-built translation capabilities provide recommendations in regional languages like Hindi, Arabic & more.

Business Outcomes

Improved lead flow & higher conversions driven by elevated customer experiences.

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Agent
Co-Pilot

Our Gen AI Agent Co-pilot system, integrated within Smart Agent Chat, is augmenting support agents’ capabilities for a leading business management solution provider.

The Co-pilot empowers agents with AI-assisted response suggestions, AI chat summaries, AI-powered tone enhancer, and canned responses for faster resolution and personalized support.

Business Outcomes

Increased agent productivity and reduced customer wait times.

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Catalog
Enhancement

We collaborated with a retail giant to transform catalog management through efficient automation.


Our innovative approach involved the use of Gen AI to enhance retail catalog quality and streamline product uploading and auditing processes - while complying with business and government regulations.

Business Outcomes

Reduced average Catalog Approval Time from 2 weeks to under an hour.

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Chat Transcript
Analysis

We’ve partnered with a large electronics retailer to improve the quality of customer service interactions.

Our tailored solution will generate transcripts of 500,000 audio calls to facilitate the extraction of insights for enhanced customer satisfaction and service standards through actionable feedback.

Business Outcomes

Offer proactive assistance for higher customer satisfaction

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Fashion Trends
Forecasting

In the rapidly evolving fashion industry, predicting fashion trends is paramount for growth.

We're developing a project using multimodal analytics on images and videos to track fashion shows and social media, and anticipate trends to empower an online fashion marketplace in optimizing its supply chain.

Business Outcomes

Reduced deployment time for new fashion products & reduction in dead stock.

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Sentiment Analysis

Predictive Analytics

Data Warehousing

Retrieval-Augmented Generation

Sentiment Analysis

Predictive Analytics

Retrieval-Augmented Generation

Conversational Voice Capabilities

Sentiment Analysis

Predictive Analytics

Data Warehousing

Retrieval-Augmented Generation

Sentiment Analysis

Predictive Analytics

Retrieval-Augmented Generation

Conversational Voice Capabilities

Sentiment Analysis

Predictive Analytics

Data Warehousing

Retrieval-Augmented Generation

Sentiment Analysis

Predictive Analytics

Retrieval-Augmented Generation

Conversational Voice Capabilities

Product Search and Recommendation

Multi-modal Recognition and Analysis

Learning [Contextual/Error Analysis]

Co-Pilots

Product Search and Recommendation

Multi-modal Recognition and Analysis

Learning [Contextual/Error Analysis]

Co-Pilots

Product Search and Recommendation

Multi-modal Recognition and Analysis

Learning [Contextual/Error Analysis]

Co-Pilots

Product Search and Recommendation

Multi-modal Recognition and Analysis

Learning [Contextual/Error Analysis]

Co-Pilots

Product Search and Recommendation

Multi-modal Recognition and Analysis

Learning [Contextual/Error Analysis]

Co-Pilots

Product Search and Recommendation

Multi-modal Recognition and Analysis

Learning [Contextual/Error Analysis]

Co-Pilots

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We partnered with Jio Haptik with the foremost aim of empowering our customers with smart buying guidance, powered by AI. It’s helped Tira cultivate strong customer relationships and elevate the end-to-end customer experience at scale.

Heena Chhapru | Head of Customer Service, Tira
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Since partnering with Haptik we’ve been able to reduce our support wait times by almost half, thereby reinventing our digital DNA through innovation and operational excellence and achieve impactful improvements in customer experience

Chris Lipman | Chief Customer Officer, Starhub
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Haptik has been pivotal in helping us explore the various engagement and sales opportunities that come with an AI-powered chatbot, firing up our sales pipeline and giving us a competitive advantage in our mission to drive exceptional customer experiences at scale

Shrini Viswanath | Co-Founder, Upstox
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Shrini Viswanath

Discover Generative AI Applications for Your Business

Built for Scale

Everything your enterprise needs & more


500+

Enterprise AI Solutions Delivered

in our portfolio, crafted for enterprise-scale and enhanced business efficiency

Enterprise

Enterprise Grade Scalability and Security

driving exponential growth while maintaining trust through advanced protocols for robust data protection

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Decade of AI Expertise

in building AI apps for diverse domains, including retail and eCommerce, fintech, healthcare, media and entertainment, education, and more

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10+

Industries Served

with domain-specific AI models & use cases for process enhancement, streamlined operations, and unprecedented productivity gains

Industries

Experience
with Scale

allows us to optimize operations and maximize performance as well as boosting customer satisfaction

Experience

OpenAI & Microsoft Partners

steering you towards ethical and responsible use of AI to ensure our solutions are fair, unbiased, and uphold inclusivity and transparency

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Framework &
Best Practices

for seamless and successful AI adoption starting from identifying the use case to POC to customization to hyper-testing, and deployment and monitoring

Framework

Proprietary Guardrails
for Hallucination

ensuring reliable & trustworthy outputs with the highest standards of accuracy and integrity of information

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