HEALTHCARE

Make Digital Healthcare Accessible & Efficient

Streamline lead generation, patient onboarding, appointment scheduling, and test booking to create a more efficient customer experience.

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Trusted by Leading Healthcare Brands

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Drive Brand Awareness & Acquire Customers

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  • circle-check Reach your patients directly through messaging channels such as Facebook, Google Business Messages (GBM), Instagram, and WhatsApp.
  • circle-check Provide relevant information to prospective patients at the right time in their search journey, and effectively capture leads.
  • circle-check Help patients discover services and locate healthcare facilities offering in-person visits within their vicinity.
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Make Appointment Booking Efficient

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  • circle-check Give patients a convenient and easy-to-use option to book appointments anytime, anywhere through a chatbot on your website or on WhatsApp.
  • circle-check Streamline appointment rescheduling to give your patients more control, allowing them to effortlessly adjust their date and time slot.
  • circle-check Enhance patient engagement through automated appointment reminders, post-engagement follow-ups and surveys to collect feedback.
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Provide On-demand Patient Support

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  • circle-check Send diagnostic reports, health records, and other important updates directly to patients via WhatsApp or SMS.
  • circle-check Automate FAQs related to billing, account information, and insurance questions, so that agents can focus their time on more pressing matters.
  • circle-check Gather patient feedback through CSAT and NPS surveys to further enhance the patient experience.
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Enhance Digital Healthcare Experiences with Haptik

Our suite of intelligent tools improves your efficiency while offering security & reliability

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Pre-built Conversation Workflows

Haptik’s library of pre-built conversation workflows help automate conversations between healthcare providers and patients.

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Secure and
Stable

When it comes to protecting user data, we go above and beyond to ensure the sanctity of information and Haptik is now HIPAA-compliant.

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Support for 130+ Languages

Break down language barriers and connect with your users on a deeper level with powerful multilingual virtual assistants.

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Smart Agent
Routing

Quickly address up to 80% of customer inquiries and direct more pressing cases to support agents, depending on their current workload.

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The Impact of Haptik’s Healthcare Chatbots

Offer superior patient care, improve patient experience & boost revenue

99%
Improvement in FRT
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97%
Positive feedback
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90%
Queries handled by IVA
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