Reports & Research

Based on extensive research, we present a set of reports and research papers that highlight how chatbots benefit businesses across industries, along with the current and future state of the chatbot space. Download, read and share the knowledge!

[Experts Guide] 3 Steps to Ace your Customer Experience Strategy

This ebook shares learnings and guidelines on setting up your CX curve strategically and driving your success metrics at scale.

Experts Outlook on Customer Experience Trends - 2021

An ultimate guide from CxOs and industry veterans with a 5-step playbook on how to transform the Customer Experience landscape for businesses in 2021 and ahead.

Redefining Retail with WhatsApp Commerce

This eBook will help you understand how WhatsApp Commerce is accelerating the growth of the retail industry.

Conversational AI in Fintech (Annual Survey - 2021)

This report will provide critical insights into the evolving priorities of the Fintech industry experts and influencers.

Conversational IVR: Redefining Contact Center Automation with AI

Learn how contact centers can leverage AI-driven IVR automation to elevate their customer experience.

Uncovering the True ROI of Virtual Assistants Across Industries.

Contemplating investing in a virtual assistant? This whitepaper enables you to evaluate the ROI of an IVA for your industry.

Customer Experience Transformation for Insurance: An Expert Guide

This guide will provide an overview of customer experience challenges faced by the insurance sector, and how Conversational AI addresses them.

How Global Brands Are Elevating Customer Experience with Conversational AI

Read success stories of how global brands across verticals have leveraged Conversational AI to address their customer experience challenges.

HINT3: Raising the bar for Intent Detection in the Wild

This research paper introduces 3 new datasets that can be used to benchmark NLP accuracy based on real user conversations.

IVR Deflection Through Conversational AI: An Expert Guide

This e-book on IVR deflection will serve as a guide to how businesses can leverage Conversational AI for IVR deflection and why it is needed.

How Sentiment Analysis in Virtual Assistants Facilitates Service Recovery

This e-book will highlight how AI-powered virtual assistants equipped with Sentiment Analysis can aid businesses with service recovery, with a focus on four key use cases.

Implementing Conversational AI for Financial Services: An Expert Guide

This playbook will serve as a comprehensive guide for financial services providers to get started with Conversational AI - highlighting the benefits of implementation, as well as the key features to look out for while evaluating AI Assistant solutions.

What Insurance Brands Should Keep in Mind While Implementing Conversational AI

Here's a comprehensive guide for insurers to help Get started with Conversational AI and Understand the benefits of Conversational AI implementation through success stories of insurance brands using AI automation to reduce costs and drive lead generation.

8 Proven Ways to Implement Conversational Commerce for your eCommerce brand.

Actionable insights to improve engagement, increase cart recovery, and drive sales across the customer journey.

Intelligence Satisfaction Score (ISAT)

Haptik introduces the Intelligence Satisfaction Score (ISAT) - an industry-first framework to measure the performance of an Intelligent Virtual Assistant. Read the whitepaper to learn all about ISAT and how it delivers actionable insights that truly transform your brand’s customer experience.