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Reports & Research-8


Reports & Research



Based on extensive research, we present a set of reports and research papers that highlight how chatbots benefit businesses across industries, along with the current and future state of the chatbot space. Download, read and share the knowledge!

3 Steps CX Strategy

[Experts Guide] 3 Steps to Ace your Customer Experience Strategy
This ebook shares learnings and guidelines on setting up your CX curve strategically and driving your success metrics at scale.
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Experts Outlook on Customer Experience Trends - 2021
An ultimate guide from CxOs and industry veterans with a 5-step playbook on how to transform the Customer Experience landscape for businesses in 2021 and ahead.
conversational-ai-fintech

Conversational AI in Fintech (Annual Survey - 2021)
This report will provide critical insights into the evolving priorities of the Fintech industry experts and influencers.
ROI Whitepaper

Uncovering the True ROI of Virtual Assistants Across Industries.
Contemplating investing in a virtual assistant? This whitepaper enables you to evaluate the ROI of an IVA for your industry.
insurance-cx-preview

Customer Experience Transformation for Insurance: An Expert Guide
This guide will provide an overview of customer experience challenges faced by the insurance sector, and how Conversational AI addresses them.
global-cx-report-new

How Global Brands Are Elevating Customer Experience with Conversational AI
Read success stories of how global brands across verticals have leveraged Conversational AI to address their customer experience challenges.
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HINT3: Raising the bar for Intent Detection in the Wild

This research paper introduces 3 new datasets that can be used to benchmark NLP accuracy based on real user conversations.
sentiment-analysis-ebook

How Sentiment Analysis in Virtual Assistants Facilitates Service Recovery
This e-book will highlight how AI-powered virtual assistants equipped with Sentiment Analysis can aid businesses with service recovery, with a focus on four key use cases.
conversational-ai-finance-ebook

Implementing Conversational AI for Financial Services: An Expert Guide
This playbook will serve as a comprehensive guide for financial services providers to get started with Conversational AI - highlighting the benefits of implementation, as well as the key features to look out for while evaluating AI Assistant solutions.
conversational-ai-insurance-ebook

What Insurance Brands Should Keep in Mind While Implementing Conversational AI
Here's a comprehensive guide for insurers to help Get started with Conversational AI and Understand the benefits of Conversational AI implementation through success stories of insurance brands using AI automation to reduce costs and drive lead generation.
conversational-commerce-ebook

8 Proven Ways to Implement Conversational Commerce for your eCommerce brand.
Actionable insights to improve engagement, increase cart recovery, and drive sales across the customer journey.
intelligence-satisfaction-score_ISAT

Intelligence Satisfaction Score (ISAT)
Haptik introduces the Intelligence Satisfaction Score (ISAT) - an industry-first framework to measure the performance of an Intelligent Virtual Assistant. Read the whitepaper to learn all about ISAT and how it delivers actionable insights that truly transform your brand’s customer experience.
chatbot-to-iva-ebook

Chatbots to Intelligent Virtual Assistants: The Evolution of Conversational AI
This white paper is a comprehensive guide to Intelligent Virtual Assistants (IVAs) - explaining what they are, how they differ from chatbots, and the advanced capabilities that make them valuable to brands
build-vs-buy-ebook

The True Cost of Building an Intelligent Virtual Assistant
This white paper explores the costs and complexities involved in building an Intelligent Virtual Assistant (IVA) solution that comprehensively solves business problems.
disambiguation-ebook

How Virtual Assistants Enhance CX with Clearer Conversations
Read the whitepaper to learn how Intelligent Virtual Assistants can use Disambiguation to clarify user intent, leading to clearer and more productive conversations, and enhancing overall customer experience.
conversational-ai-ebook

Conversational AI in Indian Enterprises
A report that details how Indian enterprises have been using Haptik's chatbots and what it has done for their business.
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Redefining Retail with WhatsApp Commerce
This eBook will help you understand how WhatsApp Commerce is accelerating the growth of the retail industry.
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Win Back Your Abandoned Carts with WhatsApp Chatbots
WhatsApp Retargeting is one of the best strategies to win back abandoned users and recover carts.
How JioMart became WhatsApp's First Commerce Success Story

How JioMart became India’s First WhatsApp Commerce Success Story
How JioMart built India’s first WhatsApp Commerce chatbot enabling users to purchase products through WhatsApp.
How is WhatsApp Shaping Commerce? - Listing-Image

How is WhatsApp Shaping Commerce?
Learn how WhatsApp is powering the eCommerce revolution 2.0. In this report, we share interesting stats, tips, case studies, and a lot more!

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