Knowledge Center


Since 2013, Haptik has been at the forefront of the Conversational AI revolution. Every day,
we build AI Assistant solutions that redefine customer experience for some of the world’s
largest brands. Building upon our knowledge and expertise in this space, we have put
together a series of articles and additional resources to help broaden your understanding of
Conversational AI and its enterprise applications. Happy reading!

Conversational AI brings the personalized experience of interacting with a helpful and knowledgeable in-store sales clerk to the online world. Learn how E-Commerce brands can leverage chatbots to drive online sales and offer seamless and instant customer care.
Conversational AI has emerged as a powerful tool for enterprises to engage and serve their customers. One such vertical is Insurance. Here’s what you need to know about Insurance chatbots.
We live in a conversational age. Increasingly, customers expect to be able to get in touch with businesses with the same speed and convenience – through swift and seamless messaging. Enter WhatsApp.
Learn why traditional customer support models fail to deliver a positive experience, and how AI-powered customer service chatbots are the solution
Learn about the capabilities that make AI chatbots stand out from traditional chatbots, and how they can elevate your brand’s customer experience.
Get a deep-dive on all things Conversational AI from how it has evolved over the decades, to its applications for enterprises across industries, and more.