Knowledge Center

Since 2013, Haptik has been at the forefront of the Conversational AI revolution. Every day,
we build AI Assistant solutions that redefine customer experience for some of the world’s
largest brands. Building upon our knowledge and expertise in this space, we have put
together a series of articles and additional resources to help broaden your understanding of
Conversational AI and its enterprise applications. Happy reading!

Omnichannel messaging is a communication approach wherein brands enable customers to start a conversation on one channel and seamlessly continue the same conversation on another channel.
Unlock the potential of WhatsApp marketing for your business with our ultimate guide. Learn how to use WhatsApp to connect, engage, and convert customers.
WhatsApp marketing software enables businesses to conveniently and proactively send marketing messages to prospects, customers, and subscribers via WhatsApp.
Get all the essential information on shopping bot - including the what, benefits and use cases, Haptik's success stories, integration ecosystem, and more.
The growth of fintech industries is majorly dependent on the accelerated use of cognitive AI technologies backed up with domain-ready Fintech Chatbots. Let’s take a look at what benefits financial industries draw using the power of Fintech Chatbots.
Conversational AI brings the personalized experience of interacting with a helpful and knowledgeable in-store sales clerk to the online world. Learn how eCommerce brands can leverage chatbots to boost revenue and sales.
Conversational AI has emerged as a powerful tool for enterprises to engage and serve their customers. One such vertical is Insurance. Here’s what you need to know about Insurance chatbots.
WhatsApp is the ultimate Commerce and Customer Service engine your brand needs to enhance CX. Brands can leverage WhatsApp chatbot to power an end-to-end shopping journey and turn it into an ultimate revenue-generating machine!
Learn why traditional customer support models fail to deliver a positive experience, and how AI-powered customer service chatbots are the solution
Learn about the capabilities that make AI chatbots stand out from traditional chatbots, and how they can elevate your brand’s customer experience.
Get a deep-dive on all things Conversational AI from how it has evolved over the decades, to its applications for enterprises across industries, and more.