Knowledge Center

Since 2013, Haptik has been at the forefront of the Conversational AI revolution. Every day,
we build AI Assistant solutions that redefine customer experience for some of the world’s
largest brands. Building upon our knowledge and expertise in this space, we have put
together a series of articles and additional resources to help broaden your understanding of
Conversational AI and its enterprise applications. Happy reading!

What is Omnichannel Messaging & How It Works?

Omnichannel messaging is a communication approach wherein brands enable customers to start a conversation on one channel and seamlessly continue the same conversation on another channel.

The Ultimate Guide To WhatsApp Marketing In 2023

Unlock the potential of WhatsApp marketing for your business with our ultimate guide. Learn how to use WhatsApp to connect, engage, and convert customers.

Getting Started with WhatsApp Marketing Software

WhatsApp marketing software enables businesses to conveniently and proactively send marketing messages to prospects, customers, and subscribers via WhatsApp.

Shopping Bot: Everything You Need To Know

Get all the essential information on shopping bot - including the what, benefits and use cases, Haptik's success stories, integration ecosystem, and more.

Finance Chatbot: Reshaping Customer Experiences

The growth of fintech industries is majorly dependent on the accelerated use of cognitive AI technologies backed up with domain-ready Fintech Chatbots. Let’s take a look at what benefits financial industries draw using the power of Fintech Chatbots.

eCommerce Chatbots: Drive Sales and Offer Seamless Support

Conversational AI brings the personalized experience of interacting with a helpful and knowledgeable in-store sales clerk to the online world. Learn how eCommerce brands can leverage chatbots to boost revenue and sales.

Insurance Chatbots: Helping Customers Secure Themselves with Conversational AI

Conversational AI has emerged as a powerful tool for enterprises to engage and serve their customers. One such vertical is Insurance. Here’s what you need to know about Insurance chatbots.

Why Your Brand Needs a WhatsApp Chatbot

WhatsApp is the ultimate Commerce and Customer Service engine your brand needs to enhance CX. Brands can leverage WhatsApp chatbot to power an end-to-end shopping journey and turn it into an ultimate revenue-generating machine!

Customer Service Chatbots: Swift, Seamless AI-Powered Support

Learn why traditional customer support models fail to deliver a positive experience, and how AI-powered customer service chatbots are the solution

AI Chatbots: Transforming Your Customer Experience

Learn about the capabilities that make AI chatbots stand out from traditional chatbots, and how they can elevate your brand’s customer experience.

Conversational AI: Automate and Elevate your Customer Interactions

Get a deep-dive on all things Conversational AI from how it has evolved over the decades, to its applications for enterprises across industries, and more.