G2 Report: Leaders in Bot Platforms & Live Chat - 6th time in a row!

G2 Report

Don’t just take it from us. Users have ranked Haptik as a Leader in Bot Platforms and Live Chat yet again, for the 6th time. This wouldn’t be possible without our customers, partners, and users who trust us and help us grow every day by providing brands with the best conversational experiences for the world to use. 

Alongside these awards, we have also won 16 other badges displayed below but we will let you in on a secret ;), our favorite will always be that Users Love Us. More important than showing you these badges is to remember why users love us and what are the reasons behind us winning in these categories every time - not in our words, but in the words of our customers.


HubSpot Video



The quarterly G2 Grid reports are used by more than 3M buyers when making software purchasing decisions. Haptik has a strong user rating of 4.5/5, with 97% of users citing that the product is headed in the right direction, 90% likelihood to recommend, and 92% for ease of support. 

Upon receiving this news, Aakrit Vaish, CEO & Co-founder at Haptik said “We're building new things, new possibilities for brands to grow, new AI-driven use-cases even Meta and Google are excited about but hearing that our customers think we're headed in the right direction and loving what we do - there couldn't be a bigger testament than that. I am excited to receive such positive feedback in the G2 Summer 2022 report and even more excited for the journey ahead. Remember this, we're just getting started."

With that, we will take a moment to celebrate this recognition. To learn more about how our customers use and win with Haptik, check our Customer Success Stories. 

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