Have 1:1 conversations with millions of users and build lasting customer relationships. Recommend products that compliment their previous purchase or upsell with offers relevant to the plan they’re currently on, thereby increasing ROI from each customer and drive retention.
Haptik’s IVAs are designed to solve L1 & L2 queries and automatically route more complex requests to support agents based on their skillset and chat load. Avoid broken customer experiences, ensure a faster turn around, and enable support agents to spend time and effort on more difficult escalations.
Effectively communicate with users and tell them about new offers, prompt them to try new services, help them manage plans, and improve customer retention by staying in touch with your users across 40+ channels including Web, App, WhatsApp, Facebook and lots more.
We are very happy to work with Haptik. The Samsung My Galaxy app offers a wide range of entertainment and daily life services where one app meets all user needs and is popular with our smartphone users.
– Dipesh Shah, Managing Director, Samsung R&D Institute