Team Haptik

Team Haptik
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Recent Posts

AI Chatbot, Conversational AI, Insurance Chatbot

How Is InsureTech Helping CIOs Fulfill Changing Expectations?

The digital transformation across the industries changes the traditional roles and responsibilities of CIOs, and InsureTech is no exception. Traditionally, the CIO role focused on the Information Technology (IT) strategy, initiatives, and implementation.

05 May 21

Customer Support Chatbot, Conversational AI, IT Help desk, IT Service Desk

Helpdesk Automation - 8 Ideas for Robust Ticketing System

Introduction

The Helpdesk automation systems have a marvellous aptitude to accelerate the ticketing process. Not only does helpdesk automation provide quick clarifications to customer queries, but also facilitates complex issue handling that is usually a tough nut for the robots.

06 Apr 21

AI Chatbot, Conversational AI, IT Service Desk

Service Desk Automation: Scale Customer Support and Boost Efficiency

The way in which the service desk agents perform their routine tasks has changed completely in today’s times. The way they operated one or two decades ago was a traditional way of doing tasks whereas now, things have changed for the better. A simple comparison of two years, 2015 and 2017 shows such a notable increase in automation of service tasks.

30 Mar 21