Team Haptik

Team Haptik
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Recent Posts

AI Chatbot, Conversational AI, Omnichannel Chatbot, Fintech Chatbot

Banking Chatbots: How Does Omnichannel Digital Banking Enhance CX

  • Like every other domain, banking is increasingly looking at digital transformation as the foundation for resilient and profitable future operations. According to Gartner, the adoption of digital technologies is the most significant trend in the banking industry. Successful digital transformation stands on four pillars; customer experience (CX), technology, workforce reskilling, and process innovation.

19 May 21

AI Chatbot, Conversational AI, Insurance Chatbot

How Is InsureTech Helping CIOs Fulfill Changing Expectations?

The digital transformation across the industries changes the traditional roles and responsibilities of CIOs, and InsureTech is no exception. Traditionally, the CIO role focused on the Information Technology (IT) strategy, initiatives, and implementation.

05 May 21

Customer Support Chatbot, Conversational AI, IT Help Desk

Helpdesk Automation - 8 Ideas for Robust Ticketing System

Introduction

The Helpdesk automation systems have a marvellous aptitude to accelerate the ticketing process. Not only does helpdesk automation provide quick clarifications to customer queries, but also facilitates complex issue handling that is usually a tough nut for the robots.

06 Apr 21