The Government of India’s oﬃcial COVID-19 helpline used by over 84 million citizens,
curbing misinformation and reducing panic
Timely and right communications have been a key pillar in our ﬁght against COVID19. This has been greatly strengthened with Haptik’s ability to build an AI assistant in record time that has been handling millions of diverse queries in both English and Hindi. The helpdesk has been successfully catering to millions of WhatsApp users in India and has been immensely valuable in helping us keep our citizens rightly informed.
— Abhishek Singh, President & CEO, National eGovernance Division (NeGD)
The Government of India wanted a solution that would eradicate misinformation and empower citizens with the right steps to take precautionary measures and stay safe during the COVID-19 pandemic.
The key objectives of the IVA included:
In just 5 days, Haptik built the MyGov Corona Helpdesk, a WhatsApp chatbot that:
Seeing the massive traction garnered for the MyGov Corona Helpdesk, the Government of India also deployed it in Hindi to augment the chatbot's reach and help vernacular masses get all the information they need to curb COVID-19.