Customer Service

AI Customer Service Agent for Real-Time Resolution

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Harness your unstructured data to build a powerful AI agent for customer service to resolve brand-related queries at scale. Lighten the load on human agents while enhancing accuracy and efficiency.

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85-90%
Automation rate
99%
Improvement in FRT
200K
Agent Hours Saved
125%
Improvement in NPS

Trusted by 500+ Leading Enterprises

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Human-Like Interactions

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  • circle-check Context-aware responses: Seamlessly handle multi-turn conversations by retaining context from past interactions, personalizing responses, and staying on-brand.
  • circle-check Dynamic resolution: Our AI customer service agent doesn’t stick to a script. It tackles diverse queries independently, initiating smooth agent handoff when needed.
  • circle-check Self-serve: Augment human agents with the efficiency of AI for customer service, improving first-time resolution and customer satisfaction.
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Efficient and Customer-Centric

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  • circle-check Omnichannel: Deploy the AI customer service agent across channels so customers can get their questions answered anytime, anywhere.
  • circle-check Personalized conversations: Ask follow-up questions to ensure customers find the best solution with efficiency.
  • circle-check Always-on assistance: Offer 24/7 customer service to resolve queries in real-time, reducing wait times and new ticket creation.
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Empower Customers with Voice

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  • circle-check Hands-free: Efficiently handle high volumes with voice AI. Resolve queries instantly with natural voice conversations, without rigid menu options.
  • circle-check Advanced intent detection: Our voice agents don’t just hear words. They understand the intent behind them to tailor responses that resonate.
  • circle-check Multilingual: We support 100+ languages so your AI agent speaks your customers’ preferred language, breaking language barriers.
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Optimize and Measure

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  • circle-check Topic distribution: Glean actionable insights into customer pain points by tracking most common requests and key issues that need proactive solutions.
  • circle-check Track metrics: Monitor KPIs with custom dashboards for insights on response times, CSAT, NPS, resolution rate, and more.
  • circle-check SOP compliance: Measure agent performance against SOPs and identify areas for improvement to uphold quality of support.
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Integrates Easily with Your Favorite Apps

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Ensure uninterrupted customer service with our seamless integration ecosystem comprising messaging apps, CRMs, live chat agents, payment gateways, knowledge bases, ticketing systems, and more.

Cutting-Edge AI Customer Service Agent

For advanced reasoning

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Superior Unstructured Data Handling

Leveraging unstructured data, we broaden the customer service AI agent's capacity to understand and respond to diverse queries.

Robust guardrails

Robust
Guardrails

We employ well-defined guardrails to ensure the agent’s responses are precise and relevant for the information provided.

Faster deployment

Faster
Deployment

Build a fully-functional AI agent for customer service in merely hours, ensuring rapid deployment and efficient operations.

FAQs

The best AI agent delivers fast, personalized support while integrating seamlessly with your tech stack. Haptik’s AI customer service agent offers secure, scalable solutions trusted by leading enterprises.

An AI agent for enterprise automates customer service across pre-purchase to post-purchase, including product recommendations, order tracking, returns, in-store assistance, and more. Haptik’s AI agent does this across channels like WhatsApp and web.

Haptik’s platform makes it easy to build customer service AI agent by turning unstructured data like PDFs, CSVs, blogs, knowledge base, and others into a smart agent that understands, reasons, and resolves customer queries at scale.

AI enables instant, 24/7 support - resolving both routine and complex queries, reducing agent workload, slashing response times, and improving customer satisfaction through faster, more personalized service.

The future lies in intelligent AI agents that understand, reason, and act - delivering proactive, personalized service through a seamless blend of automation and human-like conversations.

We Couldn’t Have Said It Better Ourselves

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We’re very focused on the experience of our customers and Haptik helps us make shopping and post-shopping support as stress-free and easy as possible for our customers.
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Ketan Kahandal
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Build Enterprise-Ready AI Customer Service Agent