In our previous blog in the series, we had discussed how AI Recommendations leverages Artificial Intelligence to help businesses understand and learn from conversational data. These actionable insights help in - 

As companies “conversationalize” their brands and open up new interfaces to customers, AI can inform CX decisions not only in how customer journeys are architected–such as curated buying experiences and paths to purchase–but also how to evolve the overall product and service offerings - TechCrunch