Voice AI Agent 
When it comes to enterprise CX, there are no ifs or buts. Customers don’t want to tap through endless menus or type long queries; they just want to speak. In fact, two-thirds of customers demand for voice-based conversations with AI and chatbots as a routine part of their brand interactions. With that shift, AI voice agents are rapidly becoming the primary interface between customers and enterprises. From qualifying hot leads and closing sales, to booking appointments and streamlining customer service, AI voice agents use cases are indicative of a CX future that’s more human.
So, how exactly are AI voice agents transforming industries? Let’s explore.
Retail and eCommerce: Turning Browsers Into Buyers
Shopping has always been conversational. You ask questions, you get recommendations, which help you make a decision. Voice AI agents bring the same dynamic online.
Imagine a customer asking, “Do you have running shoes under ₹5,000?” The agent instantly checks the inventory, recommends products, and guides the purchase.
- Product recommendations: Voice agents don the hot of a smart store associate. When a shopper says, “Find me a black dress under $2000,” the agent instantly surfaces relevant options, boosting conversion rates.
- Order tracking and returns: To know the status of their orders or initiate returns, customers can simply ask, “Where’s my order?” or “I want to return this item,” and get real-time updates or return confirmations.
- Checkout and purchase: A customer who’s ready to buy can complete the transaction entirely via voice for a secure, convenient, and hands-free shopping experience.
- Store locator: Voice agents can guide customers to the nearest store, along with store timings and directions to get there.
BFSI: Trusted, 24/7 Service
In banking, financial services, and insurance, trust and speed make or break the customer experience. Voice AI agents make both possible.
- Account services: Balance checks, transaction history, password resets, and policy services delivered securely over voice, without menu-based IVRs.
- Loan inquiries: A customer curious about a car loan can ask in their regional language, and the voice agent offers eligibility checks, EMI options, and next steps.
- Claims processing: Filing or tracking insurance claims becomes as simple as saying, “Check the status of my health claim,” without navigating complex portals.
Healthcare: More Accessible and Personalized
Healthcare is one industry where voice makes a significant difference. For patients, voice is intuitive and easy - no apps to download, or forms to fill. The impact is even stronger for patients who aren’t comfortable with text interfaces.
- Appointment scheduling: Patients no longer need to juggle phone calls or web forms. With a simple request like, “Reschedule my doctor’s appointment to Friday 5 PM,” voice agents instantly confirm changes, making care management seamless.
- Medication reminders: Voice agents gently nudge patients to take their medicines on time, helping with adherence.
- Patient FAQs: From “What are the symptoms of flu?” to “Is my insurance accepted here?,” AI voice agents provide clear and personalized responses.
Travel and Hospitality: Reducing Traveler Friction
Travel and hospitality thrives on creating effortless, memorable experiences - but traveler expectations go far beyond comfortable stays and smooth flights. Travelers want real-time support at every step, without waiting on hold or navigating apps.
- Booking management: Acting like a personal concierge, voice agents can book, modify, or cancel flights and hotel reservations within minutes. For example, a traveler can say, “Book me a hotel in Dubai for next weekend,” and receive instant confirmation.
- Itinerary changes: Missed a flight or need to change plans? Voice agents handle requests like, “Reschedule me to the next available flight tonight,” reducing stress and saving time.
- Check-in support: From checking in to hotel and requesting seat upgrades, passengers can complete the process end-to-end through voice. This eliminates long queues and wait times.
Real Estate: Boosting Discovery and Sales
In real estate, voice agents are transforming how leads are qualified and nurtured. This turns what used to be long, manual sales cycles into faster, more efficient conversations.
- Lead qualification: Voice agents capture buyer intent by asking qualifying questions.
- Property inquiries: Answer FAQs about location, pricing, and amenities in multiple languages.
- Site visit scheduling: Customers can book property visits via simple voice requests.
- Check financing: Property buyers can check their loan eligibility and mortgage plans, and get instant, accurate guidance for informed decision-making.
Transforming Industries with Haptik’s AI Voice Agents
Haptik’s AI voice agents help enterprises qualify leads, drive conversational buying guidance, manage bookings, and resolve customer issues with natural, human-like dialogue. By combining intelligence with seamless execution, these agents make conversations effortless and personalized across channels.
Ultra-low latency
Conversations happen instantly with no noticeable lag, making interactions fluid and natural, just like speaking to a live agent.
Inbound and outbound calling
Handle both incoming queries and proactive outreach, whether it’s following up on leads or reminding customers about appointments.
Smart handover
When a conversation requires human intervention, voice agents intuitively transfer to a human agent with full conversational context.
Seamless integrations
With a powerful ecosystem of 100+ integrations, our AI voice agents connect easily with CRMs, booking systems, payment gateways, and other enterprise tools, enabling quick deployment and consistent workflows.
Final Thoughts
Voice is quickly emerging as the new operating system for customer experience, transforming how bookings are made, transactions are completed, and support is delivered. AI voice agents are a critical touchpoint to engage customers naturally, efficiently, and at scale. Enterprises embracing this shift are setting a new standard for enterprise CX, turning every conversation into an opportunity to unlock loyalty and growth.
