AI Chatbot, Integrations, Salesforce Service Cloud

Delivering Unified CX with Salesforce Service Cloud and Haptik

As we enter 2021, more and more businesses are moving towards an Automation-first strategy for CX. Which makes it integral to ensure that your Salesforce chatbots are also  a part of it. While companies move to AI-powered assistants to offer quality support with faster resolution times, it's important to make sure that Live agents are equipped with interaction history from the user’s conversation to deliver a seamless and frictionless experience that your customers will love.

12 Mar 21