WhatsApp chatbot delivers business results like no other channel. You can boost revenue through selling on WhatsApp, save Customer Support costs, reduce CAC. All this while increasing your CSAT & NPS and building top-of-the-mind brand recall.
Haptik is a fantastically committed team. They truly understand their business and they go really deep to understand their customers’ issues. Combining human empathy with AI has been instrumental in bringing life to our IVA. As we add new customers every day, the IVA seamlessly handles 70% of query flow, helping us achieve incredible customer satisfaction rates, exceeding anything ever seen before.
- MVS Murthy, Head – Marketing & Digital, Tata Asset Management Ltd.
Timely and right communications have been a key pillar in our ﬁght against COVID19. This has been greatly strengthened with Haptik’s ability to build an AI assistant in record time that has been handling millions of diverse queries in both English and Hindi. The helpdesk has been successfully catering to millions of WhatsApp users in India and has been immensely valuable in helping us keep our citizens rightly informed.
— Abhishek Singh, President & CEO, National eGovernance Division (NeGD)
We've been using Haptik since Jan 2020, it has transformed the way we interact with our customers and the speed with which we resolve queries. We've seen a strategic shift in the way we envisioned customer experience at SleepyCat. We've seen tremendous growth in the number of queries we've catered to, and the customer query resolution has reduced by ~70%!
- Kabir Siddiq, Founder & CEO, SleepyCat
The AI Whatsapp Chatbot has been received very well by our customers and now we have slowly integrated the chatbot into our campaigns which also has got a great response and has further simplified communication with the brand. The Haptik team has been very supportive and prompt with the initiatives we plan to undertake as a brand to enhance the usability of the chatbot.
— Phoenix Marketcity Mumbai
Industry rich AI and NLU with pre-built skills to not only solve your key business problems but also reduce the time-to-market.
Consistent & personalized experiences across Chat, Email, Voice & social channels like WhatsApp to improve customer satisfaction.
Ability to design and architect intricate workflows and define complex business logic in conversational journeys with ease & low effort