Customer Support Chatbot, Conversational AI, IT Help desk

Helpdesk Automation - 8 Ideas for Robust Ticketing System

Introduction

The Helpdesk automation systems have a marvellous aptitude to accelerate the ticketing process. Not only does helpdesk automation provide quick clarifications to customer queries, but also facilitates complex issue handling that is usually a tough nut for the robots.

06 Apr 21

IT Help desk

IT Help Desk - Automate and Scale Service Desk Support with Cognitive AI Assistants

“AI is probably the most important thing humanity has ever worked on. I think of it as something more profound than electricity or fire” - Sundar Pichai

02 Mar 21

AI Chatbot, Customer Support Chatbot, Conversational AI, IT Help desk

Enterprise Helpdesk Chatbots: How They Boost Customer Service

Enterprise helpdesks are the key drivers of customer satisfaction and engagement, as they are usually the first point of contact for customers. They provide a wide variety of services, including responding to sales inquiries, product questions, and solving customer issues.

16 Feb 21