Introduction

The Helpdesk automation systems have a marvellous aptitude to accelerate the ticketing process. Not only does helpdesk automation provide quick clarifications to customer queries, but also facilitates complex issue handling that is usually a tough nut for the robots.

“AI is probably the most important thing humanity has ever worked on. I think of it as something more profound than electricity or fire” - Sundar Pichai

Enterprise helpdesks are the key drivers of customer satisfaction and engagement, as they are usually the first point of contact for customers. They provide a wide variety of services, including responding to sales inquiries, product questions, and solving customer issues.