Timely and right communications have been a key pillar in our ﬁght against COVID19. This has been greatly strengthened with Haptik’s ability to build an AI assistant in record time that has been handling millions of diverse queries in both English and Hindi. The helpdesk has been successfully catering to millions of WhatsApp users in India and has been immensely valuable in helping us keep our citizens rightly informed.
— Abhishek Singh, President & CEO, National eGovernance Division (NeGD)
Haptik is a fantastically committed team. They truly understand their business and they go really deep to understand their customers’ issues. Combining human empathy with AI has been instrumental in bringing life to our IVA. As we add new customers every day, the IVA seamlessly handles 70% of query flow, helping us achieve incredible customer satisfaction rates, exceeding anything ever seen before.
— MVS Murthy, Head – Marketing & Digital, Tata Asset Management Ltd.
We've been using Haptik since Jan 2020, it has transformed the way we interact with our customers and the speed with which we resolve queries. We've seen a strategic shift in the way we envisioned customer experience at SleepyCat. Being an online sleep solutions company with mattress as our core product, a customer sometimes requires guidance on the various options to make a decision and Haptik does this extremely well for us. We've seen tremendous growth in the number of queries we've catered to, and the customer query resolution has reduced by ~70%! With the initial success of our website IVA, we expanded it to other channels such as Whatsapp and Facebook to provide an omni-channel experience to the end consumer.
I am happy to see continued improvements and new features in the system and regularly recommend Haptik to my contacts.
— Kabir Siddiq, Founder & CEO, SleepyCat
Covid 19 resulted in a massive influx of support queries on our JioHealth mobile app. One of our biggest challenges was to reach and assist a vast audience with our services while maintaining the quality of our customer experience. Haptik's WhatsApp solution, Jiva was designed to bridge this gap by providing all the necessary Covid related information to our users in Hindi or English based on their comfort. We are more than impressed with the results delivered and are looking forward to the next phase of our project.
- Spokesperson at JioHealth Hub
We introduced the AI Whatsapp Chatbot in Aug of 2020 in order to assist customers with mall related queries. It has been received very well by our customers and now we have slowly integrated the chatbot into our campaigns which also has got a great response and has further simplified communication with the brand. We are now planning to enhance the chatbot with more integrations and use cases to enhance user experience and engagement. The Haptik team has been very supportive and prompt with the initiatives we plan to undertake as a brand to enhance the usability of the chatbot.
—Phoenix Marketcity Mumbai