Timely and right communications have been a key pillar in our fight against COVID19. This has been greatly strengthened with Haptik’s ability to build an AI assistant in record time that has been handling millions of diverse queries in both English and Hindi. The helpdesk has been successfully catering to millions of WhatsApp users in India and has been immensely valuable in helping us keep our citizens rightly informed.
— Abhishek Singh, President & CEO, National eGovernance Division (NeGD)
The Call Center of the Future
Use WhatsApp as a channel to get your queries resolved 9x faster and with 80% greater operational efficiency than on call. You can also achieve 70% open rates by enabling instant IVR deflection.
Recommendations that Drive Transactions
Share personalized user-specific product recommendations, important alerts, discounts, and seamlessly, sell —all while saving time, money and human resources. You can also prompt customers to share their real-time location to enhance delivery.
Deflect Traffic from Costlier Channels to WhatsApp
WhatsApp enjoys an open-rate of around 70%. Seamlessly re-route high volumes of incoming support queries from call centers to WhatsApp. Chat with your prospects and customers and resolve queries 24*7, significantly bringing down operational costs.
Enterprise-grade Long Term Strategic Partner
Haptik has enabled the world’s largest WhatsApp chatbot ever built for the Government of India with over 25 million users. The company’s largest shareholders are Reliance Jio, who in turn count Facebook as one of their strategic investors.
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