Whatsapp Business

Partner with the World's Largest WhatsApp Business API Provider

Haptik’s WhatsApp chatbots are used by some of the world’s leading brands across e-commerce, financial services, telecom & travel to drive conversational commerce and customer support.


Live WhatsApp solutions


chat interactions


Spike in transactions


Lower resolution time

Why should you choose Haptik?


Powerful Two-way Communication

Haptik’s WhatsApp chatbot combined with advanced notification capabilities is the complete messaging solution to have free-flowing conversations with customers.


Industry Leading NLU

Our proprietary NLU engine provides pre-built Smart Skills as conversational flows with domain intelligence to solve the common use-cases within your industry across commerce & customer care.

Multilingual Support

Fluent Multilingual conversations

Power fluent conversations in Hindi, German, Spanish, Tamil, Gujarati & 10 more languages other than English, with a natural understanding of slang, colloquialisms, domain-specific words.


Haptik Integration Ecosystem

Haptik provides powerful out-of-the-box integrations with your existing business tools like Salesforce, Shopify, Zendesk Sunshine, Freshchat, and others to deliver a unified customer experience.

End to End Commerce with WhatsApp Business Pro

Haptik brings the ultimate Conversational Commerce solution with features designed to increase sales and revenue exponentially leveraging the WhatsApp API: 

  • Discovery & Instant Opt-in with Exotel - Enable customers to use missed calls as a mode of instant opt-in & increase the adoption of your new WhatsApp channel from day 1.

  • AI-powered Recommendation Engine - Increase upsell and cross-sell opportunities by contextually suggesting products your user needs based on their intent and past behavior. 

  • Easy payments in two clicks with SETU - Enable customers to make direct payments from WhatsApp via UPI transactions. Use notifications as payment reminders to collect payments hassle-free.

Engage at scale with advanced campaign management

  • Manage Campaigns - From welcome messages to payment reminders to shipment updates - now you can create campaigns and automate bulk notifications to expand your reach and engage with customers.

  • Manage Contacts - View, prioritize and manage all your WhatsApp contacts in one place and get a holistic picture of your customers while interacting with them. Upload bulk contacts via API or CSV files and manage contacts from an intuitive dashboard.

Recently launched: List & Reply Buttons 

Customers can now enjoy an easy, quick and seamless user experience on your WhatsApp Chatbot with interactive list & reply buttons for choosing between multiple options.

  • Instead of going through a numbered menu and pressing 1, 2, 3, customers can now choose an option from a menu-type list view making the experience 3x faster.
  • Customers can now reply quicker with reply buttons rather than having to type back complete answers from a list of alternatives

Industries that can’t say no to WhatsApp Chatbots

Haptik leverages its power of scale and industry expertise to help you build the best WhatsApp chatbots for your customers. Industries like Telecom, eCommerce, Media & Entertainment, Banking & Finance are the biggest adopters of WhatsApp Business API  accelerating their revenue while reducing support overheads to exceed their ROI goals. 


What can you achieve with Haptik’s WhatsApp Business API?


Take the next step to start your WhatsApp Journey