The Chatbot Dictionary

Chatbot Dictionary
Let's understand the key technology concepts that go behind building a chatbot

The upgraded Customer Satisfaction Score is here. Enter ISAT - Intelligence Satisfaction Score! While metrics such as Customer Satisfaction (CSAT) and Net Promoter Score (NPS) have been accepted widely by brands to assess their Virtual Assistants performance, they are solely focused on measuring Customer Experience (CX), which in reality is influenced by several other factors, thereby ignoring the core performance indicator of an IVA —its intelligence. Interested to know more about ISAT, the science behind this new framework and how it works? Download the Report.

Haptik, India’s largest chatbot platform, presents an extensive list of terminologies in the form of an infographic that highlights the key technologies a chatbot builder must consider before building a chatbot.


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