I joined Haptik a year ago as a Product Manager, when I joined, the product was in its initial stage. Fast forward to today, we have achieved a product-market fit and powered a whooping 6 million conversations for 500+ SMBs.
Artificial Intelligence (AI) is changing our world, especially the way we interact. AI-powered chatbots are soon becoming a norm for most brands across the globe.
WhatsApp and Haptik have always believed in the power of messaging. Until now, WhatsApp was looked at as a customer service channel that can be used to resolve customer grievances. With recent developments, it is clear that WhatsApp wants to...
Multilingual Chatbots Making Conversational AI Vernacular
2019 began with a report from Dentsu Aegis that highlighted three V’s that will drive digital media growth for the foreseeable future – Voice, Vernacular and Video
With 2 billion users and counting, WhatsApp is the world’s largest messaging platform. People across 180 countries use the app to communicate with their friends, families, and co-workers.
The Next Big Thing for Multilingual Chatbots: Hinglish
With the world moving online in the post-pandemic world, it is now more critical than ever for businesses to provide the best possible customer experiences in order to sustain in this competitive market.
7 Remarkable IVR Trends For the Year 2021 And Beyond
Customer service is the most critical factor determining whether a business will grow or suffer from customer apathy. Excellent customer service as a strategy can bring an immense competitive advantage.
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