I joined Haptik a year ago as a Product Manager, when I joined, the product was in its initial stage. Fast forward to today, we have achieved a product-market fit and powered a whooping 6 million conversations for 500+ SMBs.
WhatsApp and Haptik have always believed in the power of messaging. Until now, WhatsApp was looked at as a customer service channel that can be used to resolve customer grievances. With recent developments, it is clear that WhatsApp wants to...
The Next Big Thing for Multilingual Chatbots: Hinglish
With the world moving online in the post-pandemic world, it is now more critical than ever for businesses to provide the best possible customer experiences in order to sustain in this competitive market.
7 Remarkable IVR Trends For the Year 2021 And Beyond
Customer service is the most critical factor determining whether a business will grow or suffer from customer apathy. Excellent customer service as a strategy can bring an immense competitive advantage.