Midway through 2020, this slide became quite popular online:
The e-Commerce revolution paved the way for online shopping from the comfort of the customer’s home. And the next big development in the Retail space has been Conversational Commerce. It combines the speed and convenience of e-commerce with the interactivity and personalized assistance of an in-store retail experience.
While implementing virtual assistant solutions, there is understandably a great deal of emphasis on the intelligence of the solution. After all, it is essential for the assistant to know what the customer wants, and what it needs to do to fulfill that requirement.