We were looking to design a single platform that would drive exponential conversions in minimum time. Haptik helped us achieve exactly this through a conversational commerce-led chatbot. With Omar, we are able to offer relevant support to our guests - all by engaging in simple, natural and direct conversations.
– Katie Tardif, Brand Director, Equinox Hotels
Equinox Hotel New York, is a luxury lifestyle destination located in Manhattan’s new west side, Hudson Yards. It features 212 guest rooms, five distinct suite types, a 27,000 square foot spa, a 60,000 square foot Equinox fitness club and an unrivaled address.
The Equinox Hotel is an urban oasis that creates the perfect retreat to restore and regenerate. The ideal escape to restore balance both mentally and physically, Equinox Hotels promises an environment where guests can enjoy a tranquil experience throughout their stay.
Equinox Hotels partnered with Haptik to build Omar, an Intelligent Virtual Assistant on their Website to ensure 24/7 customer support and reduce the time taken to book rooms, lower call volume creating a channel shift to messaging and enable users, discover services, experiences and offerings, and upsell.
Essentially, Omar helps to: