Partnering with Haptik has helped us revolutionize our customer experience and brought us closer to our goal of serving our customers in the most hassle-free safe & transparent way. What I really love about Haptik is that it sees the relationship with the customer as an ongoing conversation – not a stack of queries. I think the results we’ve seen to date speak volumes about how Haptik has helped us remain a tight-knit team and engage with users at the right time to drive sales & conversions.
—Chetana Kotian, Project Manager at Eureka Forbes Ltd
Over the years, Eureka Forbes has become synonymous with water purifying in India. However, during the COVID-19 outbreak, the demand & importance of safe water, hygiene, and sanitation increased, resulting in higher customer inquiries.
To keep up with the rising customer demands it became imperative for Eureka Forbes to adopt a faster and more modern approach to customer service. They partnered with Haptik to:
To achieve their larger goals of providing a highly efficient user experience and customer service, Eureka Forbes partnered with Haptik to build their WhatsApp Chatbot