Reaffirming Our Commitment to GDPR: Enhanced Security and Privacy Measures at Jio Haptik

Reaffirming Our Commitment to GDPR

In today's digital age, where data breaches and privacy concerns dominate headlines, protecting personal information has never been more critical. At Jio Haptik, we recognize the importance of data privacy and security, and we have been steadfast in our commitment to the General Data Protection Regulation (GDPR) since our compliance starting from 2020. As we revisit and reinforce our adherence to GDPR, we are excited to re-announce our compliance with enhanced measures that reflect our dedication to safeguarding personal data and to the latest inclusions in the GDPR like New Standard Contractual Clauses (SCCs), Schrems II Ruling, Enhanced Focus on DPIAs, Whistleblower Protection Directive, etc.

A Renewed Focus on GDPR Compliance

The General Data Protection Regulation (GDPR), which came into force on May 25, 2018, set a global benchmark for data protection. This regulation was designed to provide individuals with greater control over their personal data and to establish a comprehensive framework for organizations to handle data responsibly. At Jio Haptik, we process personal data on behalf of our clients, acting as a data processor, and we have always been committed to meeting and exceeding GDPR's stringent requirements.

In keeping with the latest developments and updates in data protection laws, it is essential to stay informed about the current version of the GDPR. The most recent version can be accessed through the official website of the European Union here. This ensures that our compliance measures are always aligned with the latest regulatory standards.

Today, we are proud to reaffirm our GDPR compliance with enhanced security and privacy measures, reflecting our ongoing efforts to protect personal data and build trust with our clients and users.

The Latest in GDPR

The GDPR continues to evolve, with the latest developments aimed at improving cross-border enforcement and procedural consistency. In January 2024, the European Commission proposed the GDPR Procedural Regulation, which aims to streamline the handling of complaints and investigations by Data Protection Authorities (DPAs) across the EU. This new regulation, while not altering the substantive obligations of the GDPR, enhances the procedural framework, providing more clarity and rights for businesses and individuals involved in enforcement actions​ (Data Matters Privacy Blog)​.

Related: Decoding the New Indian Digital Personal and Data Protection Act (DPDP) 2023

Key Elements of GDPR Compliance at Jio Haptik

Consent and Purpose Limitation

At the heart of GDPR is the principle of consent and purpose limitation. We ensure that personal data is collected only for specific, explicit, and legitimate purposes, and always with the informed consent of the data subjects as defined by our customers.

Data Minimization and Accuracy

Data minimization is a critical principle at Jio Haptik. We collect only the data that is necessary for the intended purpose and nothing more. Regular data audits are conducted to eliminate redundant or outdated information, ensuring that we adhere to the principle of data minimization.

Advanced Security Measures

Security is at the core of our operations. Robust technical and organizational controls has been implemented to protect personal data from unauthorized access, breaches, and other security threats. This includes state-of-the-art encryption and controls such as Field-Level-Encryption, Pseudonymization, Data Erasure, Cyber Insurance, Endpoint Detection & Response, Continuous Internal Audit.

Data Deletion and Data Retention

At Jio Haptik, data deletion and retention practices are robust and follow industry standards. We adhere to NIST standards for data deletion and purging, ensuring that data is securely deleted when it is no longer needed. 

Data Masking

Haptik employs data masking techniques to enhance the protection of PII and sensitive data on our platform. Data masking ensures that sensitive information is obscured, making it unreadable without proper authorization. This added layer of security helps prevent unauthorized access to personal data while maintaining its utility for processing. By continuously improving our data protection measures and reaffirming our commitment to GDPR compliance, Jio Haptik aims to provide a secure and trustworthy environment for our clients and users.

Data Subject Rights

The GDPR empowers individuals with several rights regarding their personal data, including the right to access, rectify, erase, or restrict the processing of their data. At Jio Haptik, we have established efficient procedures to facilitate these rights. 

Appointing a Data Protection Officer (DPO)

To ensure compliance with GDPR, we have appointed a dedicated Data Protection Officer (DPO). The DPO oversees our data protection strategies, monitors our data processing activities, provides guidance on GDPR-related matters, and acts as a point of contact for data subjects and authorities.

Breach Notification

In the unlikely event of a data breach, we have a comprehensive breach response plan in place. This plan includes prompt notification to our clients and the relevant supervisory authorities, as required by GDPR. We take all necessary steps to mitigate the impact of a breach and to prevent future occurrences, ensuring that we respond swiftly and effectively to any security incidents.

Cross-Border Data Transfers

Given the global nature of our operations, we ensure that all cross-border data transfers comply with GDPR requirements. We utilize mechanisms such as Standard Contractual Clauses (SCCs) and Binding Corporate Rules (BCRs) to provide adequate protection for personal data during international transfers. This ensures that personal data is protected regardless of where it is processed.

Key Focus Areas for Enhanced GDPR Compliance

Continuous Security Assessments

To stay ahead of potential threats, Jio Haptik conducts continuous security assessments. These assessments include regular penetration testing, vulnerability scans, and security audits. By proactively identifying and addressing security risks, we ensure that our data protection measures remain effective and robust.

Privacy by Design and Default

Privacy by design and default is a fundamental concept embedded in our development processes. From the initial stages of product design to deployment, we integrate privacy features that ensure data protection is a core consideration. This proactive approach helps us to minimize data privacy risks and to build secure systems from the ground up.

Employee Training and Awareness

Our commitment to GDPR compliance extends to our employees. We conduct regular training sessions and workshops to ensure that all team members are aware of GDPR requirements and best practices for data protection. By fostering a culture of privacy and security awareness, we empower our employees to contribute to our compliance efforts.

Collaboration with Clients

As a data processor, collaboration with our clients is essential. We work closely with our clients to understand their data protection requirements and to implement measures that align with their specific needs. This collaborative approach ensures that we provide customized solutions that meet the highest standards of data protection.

Leveraging the Trust Portal for Transparency

Transparency is vital in building trust with our clients and stakeholders. To provide a clear view of our security and privacy measures, we have launched the Jio Haptik Trust Portal. This portal offers comprehensive insights into our technical and organizational controls, showcasing our commitment to data protection.

Haptik's Preparedness for GenAI Privacy Regulations

As we continue to navigate the complexities of the digital landscape, staying proactive about data protection is not just a legal requirement but an ethical responsibility. The rapid advancements in generative AI (GenAI) present both opportunities and challenges in data privacy. At Jio Haptik, we are committed to leveraging GenAI responsibly, ensuring that our AI-driven solutions adhere to the highest standards of privacy and compliance.


Reaffirming our commitment to GDPR underscores our dedication to protecting the personal data of individuals and maintaining the trust of our clients. By re-announcing our compliance with enhanced security and privacy measures, we aim to demonstrate our ongoing efforts to uphold the principles of GDPR. Our proactive approach ensures that we remain at the forefront of data protection, providing our clients with confidence in our ability to handle their data responsibly.

For a detailed report on Jio Haptik's GDPR compliance and to learn more about our data protection practices, please visit our Trust Portal or contact us at

Thank you for your continued trust and support as we strive to create a safer, more secure digital future.

Disclaimer: This blog post provides an overview of GDPR compliance at Jio Haptik and is not intended as legal advice. For specific guidance tailored to your organization's circumstances, it is recommended to consult legal and compliance professionals.

Also Read: Securing PII Data at Scale

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