Typically, there are 5 levels of Conversational AI and Level 3 is understood as contextual assistants, where the user no longer needs to know how to use the assistant or follow the pre-designed conversational flow.

We recently open-sourced a repository called Multi-Task learning which can help with multiple conversational AI tasks. In this blog, we have explained why such an architecture can change the way we build conversational AI systems and the thought process behind building it. 

I am sure I won’t make a spelling mistake while writing this blog. But unfortunately, it’s hard to expect the same while chatting, tweeting or commenting or social media. IVAs (Intelligent Virtual Assistants) built on the Haptik platform have to cater to such noisy queries and still provide quick and correct resolution.