Webinars

Drawing upon our experience and expertise in the Conversational AI space, Haptik presents a series of webinars aimed at highlighting how Conversational AI benefits enterprises across industries, as well as the current and future outlook of Conversational AI.

Reduce Contact Center Cost by 40% Using Human-like Voice AI Agents

Every minute your call center runs, costs are piling up. Industries on an average spend $8-$15 per call on live agents for routine queries! With higher volume of calls on a daily basis, customer support teams feel overwhelmed, leading to long wait times and frustrated customers.

AI Agents: Future of Enterprise Automation

Enterprises across the world have started shifting their business processes to AI agents and they are seeing immense potential in the use of these agents in both immediate results and long term successes by applying it in departments like marketing, support, & operations.

Inside Haptik's AI Voice Agents: Real Use Cases & LIVE Demo

Across industries, brands are reimagining voice call automation with real-time, empathetic, on-brand voice support at scale. In this on-demand webinar, we explore how AI voice agents, powered by large language models (LLMs), are a key CX differentiator in 2025.

AI Agents x WhatsApp: The CX Powerhouse

In this live webinar, discover how AI-powered agents are transforming customer experiences across industries, automating sales, support, lead qualification, and bookings on WhatsApp, 24/7.

Introducing Haptik’s AI Agents Suite: Building Human-Like Customer Experiences

Discover how AI agents autonomous, goal-oriented systems can help you independently handle complex tasks.

Explore the latest AI Agents for your Business

Learn how leading enterprises are integrating AI Agents to optimize CX, enhance operational efficiency, and drive measurable business growth.

CX Trends in 2025: What's Next For Consumer-First Brands?

Learn how leading brands are leveraging AI-powered solutions to boost engagement, improve conversions, and drive business growth.

Leveraging GenAI for Seamless CX

Explore how Haptik is transforming customer experiences through seamless automation and personalized engagement

Partner with Interakt and Scale Your Revenue

Discover how partnering with Interakt can help you unlock new revenue streams, expand your service offerings, and deliver exceptional value to your clients.

Introduction to Insights Agent

Jio Haptik has developed a GenAI-powered Insights Agent to enable contact centers to audit 100% of customer interactions and glean actionable insights.

The Gen AI Edge - Building the Future of Retail & e-Commerce

Discover the transformative impact of Generative AI on retail and e-commerce brands in this informative webinar by Haptik.

Generative AI x Fintech: Uncover Real World Applications

Watch the on-demand webinar to learn about Generative AI and how it fits into the financial realm, also Haptik's latest Gen AI first customer support solutions

Generative AI x Retail: Uncover Real World Applications

In this webinar, Swapan Rajdev and Anila Rao will discuss the real world applications of Generative AI for Retail and eCommerce.

How Haptik Plans to Use ChatGPT to Benefit Enterprises

During this event, Haptik will announce its integration plans with ChatGPT and exhibit real-world examples to support brands in quickening their market entry.

Customer Acquisition in 2023: Preparing for an Economic Downturn

Watch the on-demand webinar to learn how brands can leverage chatbot & CRM technology to push leads down the sales funnel: engage, nurture, convert, upsell & cross-sell.

How JioMart Handles 40% of Customer Support on WhatsApp

In this webinar, Pooja Modi and Nameer Khan discuss how WhatsApp is assisting JioMart.

Instagram Chatbots: Future of Conversational Commerce

Tune in to learn how your brand can leverage Instagram Commerce to provide an end-to-end shopping experience to your customers.

Scaling D2C Brands on WhatsApp

In this session, we discussed how D2C brands can leverage the power of WhatsApp as a solid revenue generator and unlock hyper-growth with Conversational Commerce.

The Big Retail Reset: The New Way of Buying in 2021

Watch the on-demand webinar to learn about cutting-edge technologies like contactless shopping and conversational

Leveraging WhatsApp Commerce for Insurance

In this session, we discussed how Insurance brands can boost revenue and transform CX with WhatsApp Commerce.

Introducing WhatsApp Business Pro

In this webinar, we talked about how Haptik's ultimate conversational commerce solution for WhatsApp is poised to unlock unprecedented growth for your brand.

Building the World's Largest Vernacular Chatbots

Learn how Multilingual chatbots can help brands provide a hyper-personalized customer experience.

WhatsApp Commerce For Brands: All You Need to Know

Watch the on-demand webinar to learn more about upcoming trends in commerce, how WhatsApp Pay will shape the future of consumer behavior in India, and get actionable insights on how to get started with WhatsApp Enterprise Commerce.

World's Largest COVID-19 Helpline on WhatsApp

In this webinar, we discuss everything you want to learn about the MyGov Corona Helpdesk

The Future of Cross-Channel CX & Messaging

Watch this session to learn and adopt the best practices for delivering a world-class customer experience.

3 Business Problems Chatbots Solve Best

This interactive webinar by Haptik’s Business Head, Kartik Poddar, will help you understand the best Conversational AI use case for your business and more.

WhatsApp for Telcos: Everything you need to know

Tune in to learn what WhatsApp Commerce means for telcos and how you can leverage WhatsApp Commerce to boost your business.

Best Practices for Customer Support on WhatsApp

Watch the on-demand webinar to learn how you can transform your brand's customer support experience over WhatsApp.

Enhancing Customer Experience with Social Messaging Chatbots

In this session, we discussed how global brands have transformed customer experience with social messaging chatbots.

How Conversational AI is causing a paradigm shift in E-Commerce Customer Service?

Kartik Poddar, Haptik’s Business Head, hosts a panel discussion, with representatives of leading E-Commerce companies - Goibibo, Grofers, and Oyo Rooms - sharing their insights on Conversational AI and its implementation in their respective firms.

How StarHub is Using AI Chatbots to Transform User Experience

Watch the Fireside Chat to gain insights from the Customer Experience Evangelist, Chris Lipman as he talks about the future of Telecom, changing customer behavior, and the role Conversational AI plays in delivering delightful user experiences at StarHub.

Building Business Resilience Using Automation During COVID-19

Watch the on-demand webinar to learn how your business can automate customer care, improve customer experience and reduce operating costs during the COVID-19 pandemic, by leveraging Conversational AI solutions that can be deployed in less than 7 days.

How Can Agencies Help Brands Build An Omnichannel Conversational Storefront With AI?

Conversational Commerce, AI, Omnichannel. All big buzz words from now, but how, as agencies and tech partners, can we help clients and, most importantly, make money.

Messaging and the Future of Customer Experience

The customer of today demands a smooth support experience and a hyper-personalized shopping experience. Tune in to learn how global brands are reimagining Omnichannel CX with Messaging

WhatsApp Business Solutions: Transforming Business Communication

Tune in for great insights on how companies are leveraging WhatsApp to enhance business communication.

(Singapore Edition) Enhancing CX with WhatsApp Business

Watch this session to learn how Conversational AI on WhatsApp is opening doors for Singapore brands to connect seamlessly.

GBM - Engaging with Users at the Heart of Search

Hear experts from Google, Tata Mutual Fund, and netmeds.com as they discuss the future of CX with Google Business Messages.

Intelligent Satisfaction Score (ISAT): Measuring The True Effectiveness of Virtual Assistants

Haptik has introduced the Intelligence Satisfaction Score (ISAT) - an industry-first framework for measuring the effectiveness of Intelligent Virtual Assistants. Watch the on-demand webinar how a deep-dive into ISAT and how it can help brands.

Fireside Chat with Nirmal Jain: Digital Transformation in Financial Services

Watch the Fireside Chat with Nirmal Jain, Founder & Chairman, IIFL Group on Digital Transformation in Financial Services to learn how IIFL is accelerating the digital transformation to build resilience and meet their customer's needs.

[Founders Roundtable] The Show Must Go On: Innovation & Technology during COVID-19

Watch this on-demand Founders Roundtable to hear some of India’s leading consumer tech founders talk about how they have used technology to innovate during COVID-19, and converted a crisis into an opportunity.

WhatsApp’s New Privacy Policy for Businesses

In this webinar, we discussed how the new policy impacts end-users and businesses on WhatsApp.

Conversational Commerce

Watch this session and learn how Conversational Commerce can personalize online shopping experiences for your customers and delivers the best CX possible.

Why Bots Fail?

How a bot performs and how users expect it to perform - are at a huge disparity. But at Haptik, the story is different.

Human-Like Bot Features

Watch this session and explore some out-of-the-box bot features that drive CSAT scores, and offer a more personalized service experience to your customers.

Conversational AI in Insurance

Watch this session and learn how Conversational AI empowers insurance brands to deliver top-class CX while improving lead generation and engagements.

Agent Assist

Watch this session to learn how AI-powered Agent Assist enables live agents to deliver proper resolution in no time.

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