Traditional chatbots have become clunky and outdated. They seem to be far from intelligence and personalization, resulting in poor query resolution and a bad customer experience. Today, 64% of businesses believe that chatbots with more human-like features can help them offer a more personalized service experience to their customers.
If your chatbots have limited or no human-like capabilities, they can not deliver the quality of service that your customers expect today. For an AI chatbot to be efficiently capable, it must be understanding natural languages and possess human-like traits to meet the standards of evolving customer expectations.