With JioMart’s vision to transform the way India shops, it aims to connect local kirana shops with consumers through their application.
The scale of JioMart requires a robust and powerful Customer Support solution. Haptik partnered with JioMart to build a WhatsApp chatbot that allows customers to shop from nearly three crore small Indian kirana shops.
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Haptik’s Whatsapp IVA has successfully assisted JioMart’s vision to boost the growth of hyperlocal retail shops in more than 200 cities in India. The WhatsApp - Jio partnership will indeed be a monumental story in India’s retail history.
The two speakers break down how WhatsApp is helping JioMart digitally empower the Retail and FMCG industry.
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