How JioMart Handles 40% of Customer Support on WhatsApp

With JioMart’s vision to transform the way India shops, it aims to connect local kirana shops with consumers through their application.

The scale of JioMart requires a robust and powerful Customer Support solution. Haptik partnered with JioMart to build a WhatsApp chatbot that allows customers to shop from nearly three crore small Indian kirana shops.

Watch the recorded session to gain insights on: 

  • JioMart - a landmark project to transform the unorganized retail sector
  • Handling JioMart’s complex Customer Support queries with Haptik’s IVA technology
  • How JioMart enhanced CX with Haptik
  • Key insights on how JioMart increased daily sessions by 7% 
  • Tips & tricks on how to get started and have a successful implementation

Haptik’s Whatsapp IVA has successfully assisted JioMart’s vision to boost the growth of hyperlocal retail shops in more than 200 cities in India. The WhatsApp - Jio partnership will indeed be a monumental story in India’s retail history.

The two speakers break down how WhatsApp is helping JioMart digitally empower the Retail and FMCG industry. 

Watch the recorded session now!


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