How JioMart Handles 40% of Customer Support on WhatsApp
With JioMart’s vision to transform the way India shops, it aims to connect local kirana shops with consumers through their application.
The scale of JioMart requires a robust and powerful Customer Support solution. Haptik partnered with JioMart to build a WhatsApp chatbot that allows customers to shop from nearly three crore small Indian kirana shops.
Watch the recorded session to gain insights on:
JioMart - a landmark project to transform the unorganized retail sector
Handling JioMart’s complex Customer Support queries with Haptik’s IVA technology
How JioMart enhanced CX with Haptik
Key insights on how JioMart increased daily sessions by 7%
Tips & tricks on how to get started and have a successful implementation
Haptik’s Whatsapp IVA has successfully assisted JioMart’s vision to boost the growth of hyperlocal retail shops in more than 200 cities in India. The WhatsApp - Jio partnership will indeed be a monumental story in India’s retail history.
The two speakers break down how WhatsApp is helping JioMart digitally empower the Retail and FMCG industry.