WhatsApp for Telcos: Everything you need to know

Customer Experience has become the key brand differentiator for Telcos. Today’s WhatsApp solution has evolved to drive human-like conversations at scale, understand the context, and resolve calls faster, more affordably, with a better customer experience.

You know that the telecom industry is majorly influenced by service agents’ quality of customer service. 

A telecom company needs to be present on the channels that their customers are using the most. With WhatsApp’s newly launched UI elements, we will help you understand the power of WhatsApp as a Commerce platform.

In this engaging session, Karan Solanki, Director - Africa, Haptik and Raman Bindra, Lead - Customer Success, Haptik covered the following topics and more:

  • A brief overview of Haptik's Conversational AI solution for Telcos
  • How to be present where your customers are
  • Reimagining commerce with Whatsapp's new UI elements
  • Learnings and results from Jio - world's 3rd largest Telco
  • Q&A


You’ll get the opportunity to hear from people who are helping Telcos leverage WhatsApp Commerce. Watch this session to know how you can get started with the next big thing in Telecom - WhatsApp Commerce.

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