The Future of Cross-Channel Customer Experience & Messaging


Panel Speakers: 

Hemant Ramnani - Director, Enterprise Platform Sales, Zendesk

Aaron Shagrin - SVP Revenue & Partnerships, GM Americas, Haptik

Vivek Ravindranath - Business Development Manager, WhatsApp Inc. 


Speakers Bio

Hemant Ramnani is an experienced sales leader at Zendesk, helping customers realize business value using Zendesk's cross-channel messaging. In the past, he has worked with fast-growing startups as well as multinational corporates. As an industry veteran, he has helped several enterprises digitally transform their operations, improving revenue, decreasing costs, and amplifying the end customer experience.

Aaron Shagrin is Senior Vice President of Revenue & Partnerships for North America at Haptik. He brings over 20 years of experience in global sales, business development, product management, and corporate strategy at multiple startups, Fortune 500 companies, and investment firms. Most recently, Mr. Shagrin was General Manager at Evolv Technologies, AI and ML-powered conversion optimization SaaS platform company.

Vivek Ravindranath is a Business Development Manager at WhatsApp Inc and is responsible for the Business API Solution partnerships. Prior to joining WhatsApp, Vivek served in senior roles covering growth and partnerships, at technology companies including HTC, The Nielsen Company and several startups. Over the past decade, Vivek has collaborated with a variety of Enterprise partners to build and integrate solutions in the areas of Smartphones, Virtual Reality, and Messaging.


What is the Session About?

Customer Experience is everything right now. It is overtaking product and pricing as a key brand differentiator. Digital-savvy consumers are interacting with businesses across different messaging channels and expect a consistent experience and instant, personalized responses to their questions. Zendesk data shows a 50% surge in messaging-based support tickets over the last ten months. This points to the increasing role of Conversational AI as companies try to create a seamless omnichannel experience to forge meaningful customer connections.


To further discuss these insights, we have invited business leaders from top businesses in the US for an insightful panel discussion.


Key points that the panel will discuss are:

  • Evolving customer expectations and the future of Customer Experience
  • Driving Customer-centric growth by enabling data-driven, cross-channel conversations and engagements
  • Leveraging Conversational AI to build better customer relationships


Who should Attend?

Customer Service Leaders/Managers, Digital Transformation Leaders, Marketing/Sales, Product experts, Founders


Watch this session to learn and adopt the best practices for delivering a world-class customer experience. 

circle line