How India built the World's Largest COVID-19 Helpline on WhatsApp


Haptik collaborated with the Government of India to create MyGov Corona Helpdesk – the official Government of India chatbot to answer queries about the COVID-19 pandemic. With more than 400M+ users, WhatsApp was the ideal platform for a solution like this.

To celebrate the 1 year anniversary of the biggest WhatsApp chatbot ever built, we hosted this webinar featuring distinguished speakers who were the backbone of this initiative!


  • Abhishek Singh, CEO, MyGov and Digital India
  • Shivnath Thukral, Public Policy Director, WhatsApp

Moderated by Aakrit Vaish, Co-Founder & CEO, Haptik; this panel covered the following topics & more:

  • The Journey of MyGov Corona Helpdesk
  • Why was WhatsApp the ideal platform for this?
  • Key Initiatives undertaken by WhatsApp for COVID-19
  • Key Use Cases of the MyGov Corona Helpdesk
  • Results achieved with MyGov Corona Helpdesk

The goal of the MyGov Corona Helpdesk was to ensure that people have access to accurate and reliable information about the coronavirus, and we’ve achieved much more than what we set out to! We’re also going to discuss how this chatbot will be leveraged by the GOI to spread information regarding the nation-wide vaccination drive!

If you’re someone who’s trying to understand the capabilities of a Conversational AI solution and why you should include WhatsApp in your digital transformation initiatives, this webinar is for you!