The COVID-19 pandemic is not just a healthcare crisis, but an economic one as well – having severely disrupted business operations across the globe. On the one hand, businesses face an unprecedented surge in inbound customer care queries, even as they need to preserve their cash flows to survive a potential economic recession. On the other hand, most call centers have come to a standstill and are still trying to effectively transition to remote work.
The result? Overwhelmed call centers, long wait times, poor customer experience – spiraling into disgruntled customers and the very real possibility of business continuity risk.
Fortunately, there is a proven solution to these issues.
AI-powered chatbots and Intelligent Virtual Assistants enable businesses to effectively improve service availability, and backfill for unavailable service agents, while significantly reducing operating costs.
To help businesses during this challenging time, Haptik presents an exclusive webinar on how you can automate customer care during COVID-19, by leveraging Conversational AI solutions that can be deployed in less than 7 days.
What you will learn from this webinar:
– How Conversational AI can handle millions of user queries and save up to 80% in customer support operating costs
– Proven ways to improve service availability across industries
– Sure-fire techniques to transform CX and enhance support resolution rate
Fill in the form to watch the on-demand webinar, and learn how you can keep your customer care up and running during COVID-19.