Gartner has predicted that by 2020, 85% of customer interactions will be handled without human agents.
eCommerce businesses were among the first to adopt chatbots as a key customer touchpoint. Having worked with a number of enterprise partners in the eCommerce sector in recent years, we at Haptik bring you “How Conversational AI is Causing a Paradigm Shift in eCommerce Customer Service ”.
This interactive webinar, hosted by our Business Head, Kartik Poddar, features a panel of ecommerce leaders from Oyo Rooms, Grofers and Goibibo, who share their insights on how Conversational AI has revolutionized customer service in their industry.
