How Conversational AI is Causing a Paradigm Shift in E-Commerce Customer Service

Gartner has predicted that by 2020, 85% of customer interactions will be handled without human agents.

E-commerce businesses were among the first to adopt chatbots as a key customer touchpoint. Having worked with a number of enterprise partners in the E-commerce sector in recent years, we at Haptik bring you “How Conversational AI is Causing a Paradigm Shift in E-Commerce Customer Service ”.

This interactive webinar, hosted by our Business Head, Kartik Poddar, features a panel of E-commerce leaders from Oyo Rooms, Grofers and Goibibo, who share their insights on how Conversational AI has revolutionized customer service in their industry.

• How has Conversational AI helped scale up customer service for e-commerce?
• What metrics should be tracked to measure the effectiveness of chatbots?
• What does the future hold for Conversational AI in e-commerce?

Why you should watch this webinar:

• Learn about successful implementations of Conversational AI solutions
• Get insights from product managers who are experienced with chatbots
• Find out what metrics to track to measure the effectiveness of chatbots
• Know what the future holds for Conversational AI in E-Commerce

Fill up the form to watch the on-demand webinar, and catch a glimpse of the future of retail!