Gartner predicts that 40% of chatbots are abandoned within a few years after launching. Even with all the recent feature enhancements, there is still a huge disparity between how a bot performs and how it is expected to perform.
Why do bots fail to understand your customers? Why do they often respond with"Sorry, I did not understand" messages? Which AI capabilities will improve these conversations?
After closely working alongside thousands of bots over the last few years, Shrey Jain, Haptik’s machine learning guru, will answer these questions and more in an interactive 20-minute session.
Want to see it in action?
Watch the quick-bite session to learn more about bot failures and how to prevent them to create the most human-like conversational experience for your customers.
In this video, you will learn:
Why/How/When do bots fail to provide the right answers?
What advancements in NLP and flow can help to avoid bot-breaks?
How to make your bot more intelligent with some innovative new bot capabilities?
Must watch for: E-commerce Heads, CX Leads, Customer Service Leaders, Digital Transformation Leaders, Marketing/Sales, Product Experts, Founders.
“Solutions Showcase is a series of quick bites demonstrating Haptik’s AI-driven innovations that allow businesses to learn strategies to enhance their customer experience.”