Nitesh Thakur

Nitesh Thakur
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Recent Posts

AI Chatbot, Conversational AI

AI Chatbot : Transforming Customer Experience in Southeast Asia

In a digitally transforming era like 2021, artificial intelligence (AI) has become increasingly capable of driving customer experience across various business functions, making human tasks not only easier but also more efficient and cost-effective.

27 Aug 21

AI Chatbot, Conversational AI

The need for AI Chatbot in Customer Self-Service

In today’s digital reality, customers expect resolution in no time.

They prefer to go with the easiest mode of communication whenever they need help. No matter how common or complex their query is, they just need to get the job done - without having time to wait over prolonged chat conversations.

11 Aug 21

Conversational AI

Make Personalized Customer Service A Reality With Haptik

Customers want answers, and they want them fast!

On busy days, support agents get bogged down by repetitive incoming queries, resulting in:
a) Delayed Responses
b) High Average Handling Time
c) More time spent in toggling between tools, and
d) Bad Customer Experience

09 Aug 21