Build Lasting Customer Relationships Using Generative AI

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Power up support by unifying cross-channel customer conversations, enable marketing to engage in personalized interactions, and ignite sales for higher conversions.

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Trusted by 500+ Leading Brands

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Unlock Customer Loyalty with Generative AI

Create long-lasting connections with timely & personalized support

Make Every Channel Count

Offer a seamless customer experience with Generative AI-powered assistant

Website
WhatsApp
Instagram
Messenger
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Engage and support your web visitors like never before with a Generative AI-powered Assistant. Say goodbye to slow response times & hello to instant, agile support 24/7. 

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Maximize reach by connecting with customers on WhatsApp and improving their experience by enabling order tracking, appointment scheduling, product discovery & more. 

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Improve response times, slash resolution times, and engage prospects with personalized product recommendations on the fourth-largest social media platform.

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Build strong customer relationships, slash support costs, and make it seamless for customers to contact your customer service in the blink of an eye. 

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Delight customers from your first interaction with them. Talk to them soon after they search for your brand on Google.

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Solutions for Every Industry

Industry-specific use cases designed to increase leads, transactions, and repeat purchases

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Retail

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Tira, a personal care brand, partnered with Haptik to build a Generative AI-powered Assistant that could engage in natural conversations with buyers and help them find the right products. With conversational product discovery and personalized product recommendations enabled, the AI Assistant offers a seamless shopping experience leading to higher purchases and improved loyalty.

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Fintech

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Upstox, one of Asia’s largest investment platforms, partnered with Haptik to build a WhatsApp chatbot to onboard new users and guide them in their investment journey. Our solution helped Upstox handle ~4M conversations and onboard more than 220K customers.

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Insurance

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One of Asia's most prominent insurance companies, Kotak Life, built a chatbot to enable policy purchases on WhatsApp. The WhatsApp Chatbot has been highly rated by users and has received a CSAT score of 82%.

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Healthcare

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Jio Health Hub had a goal to increase user engagement and registrations, as well as provide proactive support. With Haptik's help, JIVA was created- a WhatsApp virtual assistant that led to a 21% growth in unique users.

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Travel & Hospitality

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Club Mahindra, a hospitality company, partnered with Haptik to build a virtual assistant that could help travelers make travel bookings seamlessly - by interacting with the AI Assistant. Ask clarifying questions, sift through wide-ranging properties, and make property bookings by submitting details such as guests, amenities required, and so on.

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Media & Entertainment

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The goal of Disney Hotstar was to provide scalable customer support with a fast and supremely efficient customer experience. Haptik built an intuitive WhatsApp chatbot that resulted in a 97% improvement in query resolution time, reducing first response time from three hours to 30 seconds.

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Education

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Ryan International, a leading education institution, uses WhatsApp as a channel to regularly update students and push them further in their learning journey. The chatbot sends reminders, tips, progress reports, and learning materials on a regular basis.

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Why Partner with Haptik

500+ Companies Have Partnered with Haptik to Grow Their Business

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10+ Years of AI Expertise

Haptik has been a pioneer in the field of AI for well over a decade, helping global brands unlock unprecedented success with our innovative solutions.

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Gen AI First Product

Our Gen AI-first product & expert-driven implementation help our global partners stay ahead of the curve and deliver unparalleled customer experiences.

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Experience With Scale

Scale seamlessly as you grow your business. Brands such as Paisabazaar, Jio, Paytm have partnered with us to scale their support and engagement.

15B+ interactions processed
10M transactions processed
4.5/5 rating on G2
500+ enterprise customers

Recognized as a Leading Software Across Categories

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