GOOGLE BUSINESS MESSAGES
Meet Prospects When They’re Searching for You
Engage directly with prospects as soon as they search for your brand on Google, Google Maps and Websites. Provide accurate responses and improve first response time by automating queries.
Build Loyal Customer Relationships
- Enable prospects to engage with your brand in just a few clicks, reducing friction points and accelerating the purchasing journey
- Gain a deeper understanding of your prospects and build a compelling narrative that drives leads, conversions, and customer loyalty.
- Offer a unified experience, powered by Haptik, combining chatbots and live agents to resolve customer queries quickly and efficiently, thus improving customer satisfaction.
Lead Secure & User-focused Conversations
- Integrate Google Business Messages with Haptik’s Live Agent Tool to offer live agent assistance
- Engage users with rich media content such as carousels, suggested replies, photos, and more.
- Seamlessly cater to buyers at different stages of their journey from discovery to consideration to purchase to post-purchase.
End-to-end Customer Engagement Made Easy
- Offer quick and accurate responses within the channel without the user being redirected
- Go omnichannel with customer support and achieve drive maximum end-to-end query resolution rate.
- Drive customer retention with exclusive discounts and referral programs, while improving customer satisfaction with exceptional post-purchase support.
An AI-powered, intuitive conversational experience
Tap into best-in-class NLU, analytics & more for superior customer engagement