Meet Prospects When They’re Searching for You

Google Business Messaging_10_1_23

Engage directly with prospects as soon as they search for your brand on Google, Google Maps and Websites. Provide accurate responses and improve first response time by automating queries.

Google Business Messaging_10_1_23
35% Of product searches happen on Google
8.5B Searches conducted on Google daily
154% Increase in local searches
75% Consumers prefer engaging with brands directly

Build Loyal Customer Relationships

  • circle-check Enable prospects to engage with your brand in just a few clicks, reducing friction points and accelerating the purchasing journey
  • circle-check Gain a deeper understanding of your prospects and build a compelling narrative that drives leads, conversions, and customer loyalty.
  • circle-check Offer a unified experience, powered by Haptik, combining chatbots and live agents to resolve customer queries quickly and efficiently, thus improving customer satisfaction.
Learn How Netmeds Improved FRT by 99% right arrow

Lead Secure & User-focused Conversations

  • circle-check Integrate Google Business Messages with Haptik’s Live Agent Tool to offer live agent assistance
  • circle-check Engage users with rich media content such as carousels, suggested replies, photos, and more.
  • circle-check Seamlessly cater to buyers at different stages of their journey from discovery to consideration to purchase to post-purchase.
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End-to-end Customer Engagement Made Easy

  • circle-check Offer quick and accurate responses within the channel without the user being redirected
  • circle-check Go omnichannel with customer support and achieve drive maximum end-to-end query resolution rate.
  • circle-check Drive customer retention with exclusive discounts and referral programs, while improving customer satisfaction with exceptional post-purchase support.
Conversational Commerce right arrow

An AI-powered, intuitive conversational experience

Tap into best-in-class NLU, analytics & more for superior customer engagement

Natural Language Understanding down arrow

Provide the most human-like conversational experience by leveraging Haptik’s industry-leading NLU. GBM_NLU_Kent_10_01_23

Intelligent Analytics down arrow

Uncover deep insights from real-time conversation data by using Smart Funnels, AI recommendations, CSAT and NPS. chatbot_analytics_10_1_23

Out-of-the-box channels & integrations down arrow

Provide elevated customer experience by using powerful out-of-the-box integrations that unify all your CX tools. Out-of-the-box-channels