Integrate your business FAQs and existing CRM data to improve the IVA’s automation rate for simple, routine queries.
How-to guides & step-by-step documentation
Conversation Design Handbook crafted by Conversation Design Experts & Linguists
Platform Knowledge Centre
Seamless Integrations using Code Editor
Implement out-of-box integrations with 100+ CRM tools and systems of records while reducing cost overheads by using our native Python-based Code Editor. Extend the platform’s capabilities by using our open, flexible APIs and Webhooks.
Multilingual Conversations with Linguist Pro
Communicate with users in their preferred language, use a combination of translation and Haptik's Custom Native Module for increased accuracy
Domain specialization with Custom Glossary module
Fully configurable bot responses to manage cultural nuances and colloquialisms
Custom Entity Extractor to accurately capture proper nouns and numbers
Custom language capabilities like Smart Assist, Disambiguation and Smart Variants
Make your IVA friendly with the Small Talk
Haptik's Conversational Studio comes with an in-built small talk module trained on thousands of user utterances and 300+ situations, allowing you to focus on business-specific use cases, without worrying about general conversational capabilities.
Add the power of personality to your virtual assistant.
Develop a custom personality.
Humanize conversations at scale.
Enhance User Engagement with 100+ UI elements
Enhance user experience and improve engagement using our smart interactive elements.
Make conversations easier with Menu, quick replies, and slot picker.
Drive richer engagement with image carousel, store locator, intelligent bot prompts, and more.
Build Once Deploy Anywhere
Leverage 15+ ready-to-use channels and integrations that you can simply configure and go live. Effortlessly send messages and receive responses using Haptik’s plug & play Bot as an API via webhooks.
